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Technical Support Engineer (L2) - Compute

Mistral AIParisMistral Compute
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Salary
Not listed
Job type
Full-time
Posted
18 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Technical Support Engineer (L2) - Compute position at Mistral AI (Mistral AI) in Paris is an exciting opportunity for an infrastructure professional to help build a brand-new Compute Support team. This hybrid L1/L2 role suits an experienced engineer with a strong background in system administration and distributed systems who wants to ensure the high availability of GPU clusters. Working on-site in Paris, the successful candidate will serve as a founding member responsible for troubleshooting complex infrastructure challenges and guiding internal teams and customers.

Key Responsibilities

Act as the primary point of contact for external clients and internal groups regarding compute inquiries, handling triage and prioritization to meet service level agreements.
Gather and evaluate initial diagnostic details like logs and metrics to deliver prompt workarounds and effective resolutions.
Troubleshoot advanced Linux, Kubernetes, and compute infrastructure issues spanning GPU and TPU workloads, bare metal, and cloud platforms.
Analyze system metrics and performance traces using tools such as Prometheus, Grafana, dmesg, and nvidia-smi to uncover root causes.
Debug Kubernetes clusters focusing on pod and node health, networking, storage classes, and resource management constraints.
Author and maintain internal documentation, runbooks, and playbooks while participating in on-call rotations for continuous support.
Help establish support workflows, standards, and training materials as a foundational member of the compute support group.

Requirements

Minimum of 5 years of professional experience in technical support, system administration, or infrastructure operations within compute-intensive environments.
Advanced Linux and Unix proficiency encompassing kernel-level debugging, performance tuning, networking diagnostics, and storage management.
Hands-on operational experience with Kubernetes, container runtimes like Docker or containerd, and infrastructure monitoring stacks.
Basic scripting and automation capabilities utilizing languages such as Go, Python, or Bash.
Outstanding problem-solving skills paired with clear communication abilities for interacting with diverse technical stakeholders.
Readiness to participate in scheduled on-call rotations and operate effectively under high-pressure scenarios.

Nice to Have

Familiarity with Go language constructs specifically applied to debugging and automation tasks.
Practical background working with bare metal providers, virtualization platforms, or high-performance computing clusters.
Experience optimizing kernel parameters, filesystem configurations, and network settings tailored for artificial intelligence workloads.

Skills and Tools

Linux and Unix administration
Kubernetes and containerization
Python, Go, and Bash
Cloud environments including AWS and GCP
Infrastructure as Code tools like Terraform and Ansible
Monitoring and logging solutions such as Prometheus, Grafana, ELK, and OpenTelemetry

About the Company

Mistral AI delivers comprehensive artificial intelligence solutions ranging from foundational models to custom developer tools and managed compute. The organization partners with enterprises operating across demanding sectors like healthcare, defense, finance, and manufacturing to deploy tailored AI systems. Operating with a distributed global workforce, the team values collaboration, creativity, and a low-ego approach to driving technological innovation.

How to Apply

Interested candidates should submit their application directly through the official Mistral AI careers page to be considered for this founding support role.

Skills and tech stack

PythonAWSGCPKubernetesDockerTerraform

Questions candidates ask

Where is this job located?

This position is based in Paris, France.

What level of experience is required for this role?

Candidates must have 5 or more years of experience in system administration, technical support, or infrastructure operations.

Is coding the primary focus of this position?

No, this is primarily a support-focused role blending system administration, customer communication, and compute infrastructure expertise, though scripting and automation knowledge is needed.

What specific cloud and container tools are relevant to this job?

The role involves working with Kubernetes, Docker, containerd, Terraform, AWS, and GCP.

How can I apply for this position?

You can apply directly on the official Mistral AI company careers page.

Ready to apply?

The application is on the official Mistral AI careers page.

Apply on company site