Latest AI JobsBrowse Jobs
Sigma Computing logo

Technical Support Engineer

Sigma ComputingSan Francisco, CATechnical Support
Apply on company site
Salary
$90K - $115K USD
Job type
Full-time
Posted
10 Jun 2026
Status
Open · checked 7d ago

About this role

Sigma Computing is seeking a Technical Support Engineer to join its San Francisco office for an on-site role supporting a growing global user base. This position is ideal for a customer-facing technical professional with a background in cloud or SaaS environments who wants to solve complex data challenges.

Role Overview

As a member of an award-winning customer service team recognized with the 2024 Stevie Gold Award, this position involves diagnosing advanced technical issues and driving effective solutions for platform users. The person in this role partners directly with product, engineering, and go-to-market divisions to optimize service performance, build internal tooling, and contribute to continuous operational improvements.

Key Responsibilities

Assist customers and pre-sales teams in diagnosing and resolving intricate technical problems.
Partner with the development group to establish best practices and diagnostic tools that improve service performance.
Collaborate across backend, frontend, DevOps, design, product, and commercial departments to deliver a seamless user experience.
Undertake periodic on-call responsibilities and contribute to quarterly projects focused on process automation.

Requirements

Hold a U.S. Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field.
Bring at least 2 years of professional experience in a customer-facing technical capacity, such as Technical Support, Solutions Engineering, or Software Engineering at a SaaS or cloud provider.
Demonstrate strong SQL capabilities, including proficiency with JOINs, Partitions, Window Functions, Aggregations, CTEs, sub-queries, and query performance troubleshooting.
Possess a solid understanding of data modeling concepts and the ability to visualize data logically.
Display excellent written and verbal communication skills alongside a track record of building customer trust.

Nice to Have

Practical experience maintaining a production-level cloud service.
Familiarity with data warehouse platforms like Snowflake, Redshift, or BigQuery.
Knowledge of cloud infrastructure providers such as GCP or AWS.
Prior startup work environment experience.

Skills and Tools

Python
SQL
AWS
GCP
Spark
Snowflake

Salary and Benefits

The base salary range for this position spans from $90,000 to $115,000 annually, with total compensation potentially varying based on individual qualifications and experience. Full-time team members are eligible for an annual bonus, stock options, equity, comprehensive health benefits, flexible time off, paid parental bonding leave, traditional and Roth 401(k) plans, commuter and FSA benefits, a lunch program, and a dog-friendly office environment.

About the Company

Sigma Computing provides an AI apps and agentic analytics platform built natively on cloud data warehouses, enabling business and technical users to analyze live data without moving datasets. Trusted by over 2,000 corporate clients, the rapidly scaling organization recently announced significant Series E financing and robust year-over-year revenue growth.

How to Apply

Interested candidates should visit the official Sigma Computing careers page to submit their application and candidate details for review.

Skills and tech stack

PythonSQLAWSGCPSparkSnowflake

Questions candidates ask

What is the location of this job?

This is an on-site role based in San Francisco, California.

What is the salary range for the Technical Support Engineer?

The base salary ranges from $90,000 to $115,000 annually, with additional compensation including bonuses, equity, and stock options.

What are the minimum educational requirements?

Candidates must hold a U.S. Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field.

How much experience is required?

Applicants need 2 or more years of experience in a customer-facing technical role at a cloud or SaaS provider.

What technical skills are emphasized in the role?

Key technical requirements include strong SQL proficiency, query performance troubleshooting, and familiarity with tools like Python, AWS, GCP, Spark, and Snowflake.

Ready to apply?

The application is on the official Sigma Computing careers page.

Apply on company site