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Technical Support Engineer

Sigma ComputingNew York City, NYTechnical Support
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Salary
$90K - $115K USD
Job type
Full-time
Posted
10 Jun 2026
Status
Open · checked 7d ago

About this role

Sigma Computing is seeking a Technical Support Engineer in New York City to help a growing global user base resolve complex data challenges. This position suits professionals with a technical background who enjoy client-facing problem solving and cross-functional collaboration.

Role Overview

In this role, the selected candidate joins an award-winning customer service team to assist users and pre-sales teams with technical issue diagnosis and resolution. Responsibilities include working alongside development personnel to build diagnostic tools, creating best practices for service optimization, and participating in periodic on-call duties. The professional interacts with various internal departments to streamline user experiences and drives quarterly automation projects.

Key Responsibilities

Diagnose and resolve intricate technical challenges alongside customers and pre-sales teams.
Partner with development staff to establish optimal troubleshooting methods and service tools.
Coordinate with frontend, backend, DevOps, design, and product groups to ensure seamless user operations.
Engage in periodic on-call responsibilities and contribute to quarterly process-improvement projects.

Requirements

Possession of a U.S. Bachelor's degree or foreign equivalent in Software Engineering, Computer Science, Information Systems, Data Science, or a related field.
Minimum of two years of experience in a client-facing technical position such as Software Engineering, Solutions Engineering, or Technical Support at a SaaS or cloud organization.
Advanced SQL capabilities covering CTEs, JOINs, Window Functions, Partitions, sub-queries, and Aggregations.
Capacity to perform SQL query plan analysis and query performance troubleshooting.
Familiarity with data modeling principles and visual data charting.
Strong written and verbal communication skills with a history of establishing customer trust.

Nice to Have

Background in supporting production cloud services.
Previous startup employment.
Familiarity with Redshift, Snowflake, or BigQuery environments.
Knowledge of AWS or GCP platforms.

Skills and Tools

Python
SQL
AWS
GCP
Spark
Snowflake

Salary and Benefits

Annual base salary ranging from $90,000 to $115,000.
Eligibility for stock options and annual bonuses.
Comprehensive health benefits and wellness options.
Flexible time off policies along with paid bonding time for new parents.
Traditional and Roth 401(k) plans alongside FSA and commuter benefits.
Office perks featuring a lunch program and a dog-friendly workspace.

About the Company

Sigma Computing provides an agentic analytics and AI applications platform built directly on cloud data warehouses. Over 2,000 enterprises rely on the ecosystem to build intelligent applications and examine live data securely without data movement. Recognized for rapid growth and substantial recent funding milestones, the company continues to expand its global footprint.

How to Apply

Interested candidates should visit the official Sigma Computing careers page to submit an application and review further submission guidelines.

Skills and tech stack

PythonSQLAWSGCPSparkSnowflake

Questions candidates ask

What is the salary range for the Technical Support Engineer role?

The base salary range for this position is between $90,000 and $115,000 annually, with additional compensation provided through bonuses, stock options, and comprehensive benefits.

Where is this position located?

This role is based in New York City, NY, as part of an in-office work environment.

What education is required for this job?

Applicants must hold a U.S. Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field.

What experience level is needed to apply?

Candidates need at least two years of experience in a customer-facing technical capacity, such as Technical Support, Software Engineering, or Solutions Engineering at a cloud or SaaS provider.

What technical skills are emphasized for this role?

Key technical requirements include strong SQL proficiency, query performance troubleshooting, data modeling, and familiarity with tools like Python, AWS, GCP, Snowflake, and Spark.

Ready to apply?

The application is on the official Sigma Computing careers page.

Apply on company site