Technical Support Engineer (Bare Metal)
About this role
The Global Field Organization at CoreWeave builds and maintains the infrastructure supporting large-scale AI workloads across growing data centers. Technicians and engineers on this team operate and support an extensive fleet of GPUs, ensuring reliability and high performance for leading AI labs and enterprises.
Daily responsibilities involve diagnosing customer issues, coordinating hardware interventions, analyzing system logs across multiple layers, and participating in an on-call rotation. Candidates who thrive here possess strong problem-solving skills, Linux proficiency, and a background in server deployments or hardware troubleshooting within high-performance computing environments.
What you will do
- Provide high-level technical support for customers utilizing bare-metal GPU fleets on the cloud platform.
- Diagnose, triage, and investigate reported customer issues and high-priority incidents to find root causes.
- Coordinate remote troubleshooting and hardware interventions directly with data center technicians.
- Participate in an on-call rotation to support production clusters and maintain operational reliability.
- Perform in-depth log analysis and debugging across firmware, drivers, and hardware layers.
- Implement automation and scripting to streamline support workflows and reduce manual interventions.
- Collaborate with internal engineering and networking teams to resolve connectivity and performance issues.
What you need
- Demonstrated experience working in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
- Intermediate knowledge of Linux operating systems such as Ubuntu or CentOS with command-line proficiency.
- Familiarity with NVIDIA GPUs, SuperMicro systems, Dell systems, and high-performance computing environments.
- Understanding of networking fundamentals including TCP/IP, VLANs, DNS, and DHCP.
- Hands-on experience configuring BIOS, applying firmware updates, and managing hardware drivers.
- Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.
- Proficiency with issue-tracking and documentation platforms like Jira, Confluence, or Notion.
- Experience writing scripts and automation using Python, Bash, Ansible, or similar tools.
Nice to have
- Curiosity about Kubernetes, Docker, and containerized infrastructure
Benefits
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Short and long-term disability insurance
- Flexible Spending Account and Health Savings Account
- Tuition Reimbursement
- 401(k) with a generous employer match
Skills and tech stack
Questions candidates ask
What is the compensation range for this role?
The base salary range for this role is $99,000 to $132,000. The starting salary is determined based on job-related knowledge, skills, experience, and market location.
What tools and technologies will I be working with?
The tech stack includes Linux distributions like Ubuntu and CentOS, NVIDIA GPUs, SuperMicro and Dell hardware, alongside scripting and automation tools such as Python, Bash, and Ansible.
What benefits are included for full-time employees?
Offerings include 100% employer-paid medical, dental, and vision insurance, company-paid life insurance, short and long-term disability, tuition reimbursement, and a 401(k) with a generous employer match.
What are the core duties regarding production support?
You will participate in an on-call rotation to support production clusters, perform in-depth log analysis across firmware and drivers, and coordinate remote hardware interventions with data center technicians.