Role Overview
Wispr Flow is seeking a dedicated Technical Support Engineer to join the team in the San Francisco Office or remotely. This role involves resolving user issues while shaping public perception and trust in the company's voice interface technology.
Key Responsibilities
Resolve support tickets covering billing, accounts, product features, and technical concerns with precision and empathy.
Deliver an exceptional experience to every individual user, regardless of their subscription plan or payment tier.
Advocate for customer needs internally by sharing recurring pain points, product gaps, and feature requests with engineering and product teams.
Monitor customer sentiment across app store reviews, support channels, social media, and community spaces.
Investigate and triage bugs from end to end by reproducing problems, examining logs, tracing root causes, and writing actionable bug reports.
Utilize artificial intelligence tools to accelerate workflows, draft responses, analyze usage patterns, and build lightweight automations.
Manage support queues while respecting service level agreements, priority tiers, and overall user impact.
Contribute to internal knowledge bases, support documentation, and process optimization efforts.
Collaborate cross-functionally with security, billing, compliance, and engineering teams to resolve complex customer situations.
Requirements
High agency to identify and fix problems autonomously without waiting for a playbook or permission.
AI-native workflow experience, utilizing artificial intelligence daily to automate tasks, solve hard problems, and write effectively with strong prompting skills.
Technical depth including comfort reading logs, navigating developer tools, understanding APIs, and debugging software applications.
Strong pattern recognition abilities to connect the dots across multiple user reports and spot underlying trends.
Deep customer obsession focused on delivering memorable support experiences to every single user.
Clear communication skills to write concise, accurate, and audience-appropriate responses.
Creative problem-solving capabilities to build custom answers when standard solutions do not exist.
High comfort with ambiguity, fast pivots, and shifting priorities within an early-stage startup environment.
Nice to Have
Experience utilizing support tools such as Pylon, Intercom, or Zendesk.
Familiarity with operational and engineering platforms like Sentry, Linear, or Notion.
Background working in Software as a Service, developer tools, or artificial intelligence industries.
Experience managing Stripe billing platforms or enterprise accounts.
Previous creation of automations, internal tools, or workflows designed to improve support team efficiency.
Skills and Tools
Artificial intelligence prompting and workflow automation
API navigation and software log analysis
Developer tools, Sentry, Linear, and Notion
Support software including Zendesk, Intercom, and Pylon
Stripe billing management and enterprise account support
Salary and Benefits
Annual salary range of 60,000 to 90,000 USD per year
Visa sponsorship support provided for eligible categories including H1B, O1, EB1, L1, and STEM OPT
About the Company
Wispr Flow is an artificial intelligence research and product company creating advanced voice interfaces for computing. The organization builds tools like Flow for natural speech in any application and Notetaker for context across conversations. Operating as a talent-dense and fast-moving team, Wispr focuses heavily on human experience, craft, and building technology that sparks joy.
How to Apply
Candidates can apply directly on the official company careers page by submitting their application materials.
