Latest AI JobsBrowse Jobs
Wisdom-AI logo

Technical Support Engineer

Wisdom-AISan MateoSupport
Apply on company site
Salary
$150K – $220K
Job type
Full-time
Work mode
Remote
Posted
24 Sept 2026
Status
Open · checked 7d ago

About this role

Based in San Mateo, the Technical Support Engineer role at Wisdom-AI involves managing real-time customer interactions and debugging complex technical configurations for enterprise clients. This position suits professionals with strong SQL skills who excel at technical troubleshooting and customer communication in a fast-paced environment.

Role Overview

Wisdom-AI is hiring a Technical Support Engineer in San Mateo to act as the primary responder for key enterprise customers. The role involves debugging data schemas, investigating API integrations, translating business logic, and ensuring flawless performance of the AI analytics platform.

Key Responsibilities

Manage real-time customer interactions via dedicated Slack channels using Pylon, triaging issues and maintaining fast response times.
Troubleshoot data connectivity problems including Snowflake and BigQuery permissions and connection strings.
Help customers refine Context Modeling and domain-specific knowledge as part of advanced data modeling.
Assist with GraphQL API implementation and Slack integration setups.
Track bugs, enhancement requests, and documentation gaps using Pylon through the full ticket lifecycle.
Conduct video calls with customers for live consultations on custom metrics or Row Level Access Control configurations.
Aggregate friction points and missing features to provide structured feedback to product and engineering teams.
Contribute to official documentation by turning common support resolutions into self-service guides.

Requirements

Strong ability to read and write SQL to interpret queries generated by the platform based on customer schemas.
Proficiency or ability to quickly learn knowledge models, evaluation sets, workspace management, and visualization properties.
Comfort using tools like Postman or cURL to test GraphQL endpoints.
High curiosity and problem-solving capability to investigate root causes.
Clear communication skills to explain RAG concepts to non-technical business users.
Agility to adapt in a fast-paced startup environment and empathy to handle high-pressure support situations calmly.

Nice to Have

Experience with modern support stacks, specifically Pylon for Slack-based support.

Skills and Tools

SQL
APIs
AI/LLMs
Pylon
Slack
Snowflake
BigQuery
GraphQL
Postman
cURL

Salary and Benefits

Salary range: $150K – $220K

About the Company

Wisdom-AI builds generative AI data analytics that convert enterprise data warehouses into conversational interfaces. The company is trusted by organizations such as Cisco, Patreon, and Rubrik, focusing on precision-driven answers and high-standard engineering problems.

How to Apply

Applicants should visit the official company careers page to submit their application.

Skills and tech stack

SQLAPIsAI/LLMsPylonSlackSnowflakeBigQueryGraphQLPostmancURLLLMsRAGGenerative AI

Questions candidates ask

Where is this job located?

This position is located in San Mateo.

What is the salary range for the Technical Support Engineer role?

The salary ranges from $150K to $220K.

What tools and technologies will I be using daily?

You will frequently use SQL, Pylon, Slack, GraphQL, Postman, cURL, and data platforms like Snowflake and BigQuery.

What are the primary communication channels for supporting customers?

Support is managed primarily in real-time via dedicated Slack channels using Pylon, alongside occasional video calls.

What experience is helpful for this role?

Experience with modern support stacks, specifically Pylon for Slack-based support, is considered a significant advantage.

Ready to apply?

The application is on the official Wisdom-AI careers page.

Apply on company site