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Technical Support Engineer

Wisdom-AIBengaluruSupport
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Salary
Not listed
Job type
Full-time
Posted
24 Sept 2026
Status
Open · checked 7d ago

About this role

Wisdom-AI is hiring a Technical Support Engineer in Bengaluru to serve as a primary contact for enterprise clients navigating generative AI analytics platforms. This full-time position suits analytical professionals who enjoy troubleshooting data integrations and assisting users via real-time communication channels.

Role Overview

As a Technical Support Engineer, the individual acts as the initial responder for critical business accounts. Responsibilities include diagnosing complex database structures, investigating application programming interfaces, and translating business logic into platform configurations using Slack and case management software.

Key Responsibilities

Manage real-time customer interactions through dedicated Slack channels and Pylon to triage issues and maintain rapid response metrics.
Troubleshoot data connectivity parameters, connection strings, and permissions for Snowflake and BigQuery.
Assist customers with context modeling, domain knowledge refinement, GraphQL application programming interface implementations, and Slack integrations.
Track software bugs, enhancement requests, and documentation gaps from initial report to engineering resolution.
Conduct video consultations to guide users through custom metric creation and Row Level Access Control configurations.
Aggregate user feedback for product teams and author self-service guides for official documentation.

Requirements

Strong capability in reading and writing SQL queries to evaluate database schemas and platform outputs.
Familiarity with application programming interface testing tools such as Postman or cURL for GraphQL endpoints.
Capacity to learn knowledge models, evaluation sets, workspace administration, and visualization properties.
Strong communication skills to clarify retrieval-augmented generation concepts for non-technical users.
Ability to operate in a fast-moving startup environment while maintaining empathy during high-pressure situations.

Nice to Have

Previous experience utilizing Pylon for Slack-oriented customer support.

Skills and Tools

SQL
APIs
AI/LLMs
Pylon
Snowflake
BigQuery
GraphQL
Postman
cURL
Slack

About the Company

Wisdom-AI creates generative enterprise analytics software that converts data warehouses into conversational interfaces. The organization serves prominent clients like Cisco, Patreon, and Rubrik by helping teams derive actionable insights from complex data sets.

How to Apply

Interested candidates should visit the official company careers page to submit an application.

Skills and tech stack

SQLAPIsAI/LLMsPylonSnowflakeBigQueryGraphQLPostmancURLSlackLLMsRAGGenerative AI

Questions candidates ask

Where is the Technical Support Engineer position located?

The role is based in Bengaluru.

What primary communication tools are used in this role?

Support operations rely heavily on Slack and Pylon for real-time customer engagement.

What database platforms are involved in troubleshooting?

Engineers troubleshoot permissions and connection strings for Snowflake and BigQuery.

What programming language or query language is required?

Candidates must have a strong ability to write and read SQL.

How should applicants apply for this position?

Applicants should submit their information directly through the official company careers page.

Ready to apply?

The application is on the official Wisdom-AI careers page.

Apply on company site