Team Lead, Autonomy Tech Support
About this role
Professionals who thrive in fast-paced operational environments and possess a strong technical background will find this leadership opportunity a natural fit. DoorDash Labs is expanding its autonomous delivery fleet in Mexico City, creating a dedicated technical support organization to maintain high operational standards. The incoming team leader will guide daily operations, coach support specialists, and partner closely with engineering and robotics groups.
Management of the Mexico City autonomy tech support team involves overseeing daily workflows, handling high-impact fleet issues, and serving as the primary local escalation point. The position requires bridging technical troubleshooting with cross-functional collaboration to catch software regressions and improve fleet reliability. Candidates who balance technical aptitude with people management skills will succeed in scaling this rapidly growing team.
What you will do
- Manage daily execution, workload priorities, and coverage for the Mexico City autonomy tech support team.
- Coach and develop support specialists through regular feedback, technical guidance, and hands-on assistance.
- Act as the primary local leadership contact for complex technical escalations and urgent fleet issues.
- Identify software regressions and emerging fleet trends to ensure rapid validation and escalation.
- Drive AI adoption and integration across daily workflows to enhance troubleshooting and team efficiency.
- Collaborate with engineering, robot operations, and remote assistance teams to resolve multi-layered problems.
- Contribute to hiring, onboarding, training, and ongoing professional development for growing staff.
What you need
- Demonstrated experience leading and developing teams in a technical, robotics, IT, or fast-moving operational setting.
- Strong technical troubleshooting abilities for diagnosing complex software and hardware problems.
- Capability to prioritize competing issues according to fleet impact, operational risk, and urgency.
- Proven background in coaching others, delivering feedback, and maintaining consistent quality standards.
- Autonomy and decision-making skills suited for a rapidly changing environment.
- Clear communication abilities for effective collaboration across technical and operational departments.
- Full professional fluency in both English and Spanish for daily communication with US-based teams.
- Familiarity with the Linux command line, GitHub, Jira, and service ticketing platforms.
Nice to have
- Prior experience with autonomous vehicles and/or robotics
Skills and tech stack
Questions candidates ask
Where is this job located?
This role operates 100% in-office in Coyoacán, Mexico City. Candidates must be available to work on-site at this location.
What are the working hours?
The position requires willingness to work flexible hours, including weekends, based on the operational needs of the fleet.
What languages are required for daily collaboration?
Team members must be fluent in both English and Spanish. This proficiency is necessary for collaborating daily with US-based teams.
What tools and platforms will the team use?
The role involves working with tools such as the Linux command line, GitHub, Jira, and various service or ticketing platforms.
The application is on the official DoorDash Mexico careers page.
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