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Support Engineer - AI Server Systems

TenstorrentTokyo, JapanSystems Engineering
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Salary
Not listed
Job type
Full-time
Posted
28 Aug 2025
Status
Open · checked 7d ago

About this role

Tenstorrent is hiring a Support Engineer for AI Server Systems based in Tokyo, Japan, to ensure the stable operation of cutting-edge AI infrastructure. This role focuses on maintaining high-availability environments and troubleshooting hardware, making it ideal for professionals with strong technical support skills.

Role Overview

The Support Engineer for AI Server Systems joins Tenstorrent in Tokyo to maintain and support advanced AI infrastructure. This professional handles system maintenance, rapid troubleshooting, and preventive upkeep for GPU clusters, storage, and networking gear. The position requires close collaboration with internal teams and external stakeholders to guarantee reliable, high-performance computing environments.

Key Responsibilities

Perform routine maintenance, inspections, and troubleshooting for AI servers and related systems including GPU clusters, storage, and networking equipment.
Conduct initial failure isolation, on-site repairs, and hardware component replacements during server outages.
Monitor operational status and analyze logs using Network Operations Center (NOC) resources and remote monitoring tools.
Generate detailed incident reports and communicate trouble updates clearly to all relevant parties.
Apply firmware, BIOS, and driver updates to maintain system integrity.
Plan and execute scheduled client-side inspections and preventive maintenance tasks.
Coordinate with engineering and support divisions for seamless technical escalations.
Manage maintenance inventory, track replacement parts, and coordinate deliveries.
Assist with on-site deployment, guiding setup and relocation procedures.

Requirements

Practical maintenance experience working with x86 servers or GPU servers.
Demonstrated ability to isolate hardware faults in power supplies, memory, storage, PCIe, and GPUs.
Hands-on operational experience within Linux environments like Ubuntu, RHEL, or CentOS.
Foundational networking knowledge covering L2/L3, TCP/IP, DHCP, and IPMI.
Prior technical support background or direct on-site customer-facing experience.
Documenting fault responses and maintenance workflows effectively.
Familiarity with diagnostic utilities such as IPMItool, smartctl, and nvidia-smi.
Ability to comprehend English technical documentation and communicate with overseas support channels.
Conversational English proficiency suitable for technical Q&A with engineering peers.

Nice to Have

Direct experience handling NVIDIA GPU servers including DGX and HGX, or hardware from Supermicro, Inspur, and Lambda.
Working knowledge of Ethernet, InfiniBand, NVLink, and PCIe switches.
Previous operational or maintenance experience inside a data center.
Foundational understanding of GPU-based deep learning and AI workloads.
Capability to write basic Linux shell scripts for task automation.
Possession of a standard driver's license.
Advanced English negotiation skills and detailed technical communication abilities.

Skills and Tools

Linux OS (Ubuntu, RHEL, CentOS)
Hardware diagnostics (IPMItool, smartctl, nvidia-smi)
Network protocols and hardware (L2/L3, TCP/IP, DHCP, IPMI)
GPU servers and infrastructure maintenance

About the Company

Tenstorrent is a pioneer in artificial intelligence technology, redefining performance standards, ease of use, and cost efficiency. The company builds customized RISC-V CPUs from the ground up and fosters a collaborative culture driven by curiosity and a passion for overcoming difficult engineering hurdles.

How to Apply

Interested candidates should submit their application directly on the official Tenstorrent careers page to be considered for this Tokyo-based opportunity.

Questions candidates ask

Where is this job located?

This position is located in Tokyo, Japan.

What kind of systems will the Support Engineer maintain?

The role involves maintaining AI servers, GPU clusters, storage systems, and networking equipment.

What language skills are required for this role?

Candidates must be able to read English technical manuals, coordinate with overseas support desks, and engage in technical Q&A in English alongside Japanese communication abilities.

Are there any specific legal contingencies for employment?

Yes, employment offers may be contingent upon the applicant's eligibility to access U.S. export-controlled technology and compliance with U.S. export administration regulations.

Ready to apply?

The application is on the official Tenstorrent careers page.

Apply on company site