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Strategic Customer Success Manager, Federal

HandshakeNew York, NYEmployer Revenue
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Salary
$168K - $210K USD
Job type
Full-time
Work mode
Remote
Posted
21 Aug 2026
Status
Open · checked 7d ago

About this role

The Strategic Customer Success Manager, Federal position at Handshake is a full-time, remote role based out of New York, NY, focusing on government agency relationships. This opportunity suits an experienced enterprise account professional ready to shape workforce development and AI-driven career paths within the public sector.

Role Overview

In this senior customer-facing position, the individual oversees the complete success lifecycle for complex government agency accounts. The professional drives value realization, strategic alignment, and platform adoption while navigating unique federal procurement cycles, compliance rules, and multi-tiered stakeholder hierarchies. The role requires fluid communication, moving easily from high-level strategic vision conversations with executive decision-makers to tactical problem-solving sessions with end users and recruiting coordinators.

Key Responsibilities

Own onboarding, implementation, and ongoing adoption for large, complex government organizations through tailored workflows.
Build and maintain deep relationships across agency hierarchies, including contracting officers, HR leads, and program managers.
Lead Executive Business Reviews and strategic planning sessions tied directly to agency hiring goals and diversity mandates.
Identify and pursue opportunities to expand accounts into new business units and adjacent agency teams using data-driven narratives.
Design and lead training for large, distributed government teams to make the platform accessible for various experience levels.
Collaborate cross-functionally with Sales, Product, Engineering, and Support to advocate for federal customer needs.
Synthesize portfolio feedback into actionable insights to evolve Handshake's public sector strategy.

Requirements

Minimum of 5+ years managing large, high-touch enterprise or strategic accounts, typically handling 10 to 20 accounts with substantial annual recurring revenue responsibility.
Proven track record working with enterprise-level or federal customers, including navigating multi-stakeholder org charts and complex procurement processes.
Comfort presenting to and building relationships with senior leaders and executive decision-makers both virtually and in person.
Ability to move fluidly between tactical conversations and strategic discussions without losing focus.
Skill in translating product workflows and usage data into compelling business value narratives for non-technical audiences.
Strong accountability muscle to hold customers and oneself to milestones, timelines, and high standards.
Exceptional organizational and time management skills to handle complexity across multiple stakeholders and workstreams.

Nice to Have

Direct experience working with federal agencies within a talent, HR tech, or workforce development context.
Familiarity with government procurement structures such as contracting officers, option years, and agency budget cycles.
A track record of building internal playbooks, processes, or frameworks that upleveled team approaches.
A bias toward creative problem-solving in ambiguous, evolving environments.
Genuine passion for Handshake's mission of connecting individuals to opportunity and expanding into the public sector.

Skills and Tools

Enterprise Account Management
Federal Government Procurement & Compliance
Executive Relationship Management
Data-Driven Storytelling & Communication
Cross-Functional Leadership
Training & Enablement

Salary and Benefits

Annual salary range between $168,000 and $210,000 in USD.
Company equity.
Financial wellness support including a 401(k) match, competitive compensation, and financial coaching.
Family support features such as paid parental leave, fertility benefits, and parental coaching.
Wellbeing coverage including medical, dental, vision, mental health support, and a $500 wellness stipend.
Growth resources featuring a $2,000 learning stipend and ongoing professional development.
Remote and office perks including internet and commuting stipends, plus free lunch and gym access at the San Francisco office.
Flexible paid time off, 15 holidays, and 2 flex days.
Team connection events and referral bonuses.

About the Company

Handshake was founded on the belief that everyone deserves a path to a great career regardless of school background or personal connections. The platform powers millions of job seekers, employers, and educational institutions. Handshake AI builds data businesses by working with frontier AI lab researchers to publish benchmarks and push data boundaries.

How to Apply

Apply directly on the official company careers page at joinhandshake.com/careers.

Questions candidates ask

What is the salary range for the Strategic Customer Success Manager, Federal role?

The annual salary ranges from $168,000 to $210,000 USD.

Is this job remote?

Yes, this is a remote position based out of New York, NY.

How much experience is required for this position?

Candidates must have 5+ years of experience managing large, high-touch enterprise or strategic accounts.

What department does this role belong to?

This role sits within the Employer Revenue department.

What benefits are included for full-time US employees?

Benefits include equity, a 401(k) match, medical/dental/vision coverage, paid parental leave, a $500 wellness stipend, a $2,000 learning stipend, flexible PTO, and 15 holidays plus 2 flex days.

Where should I submit my application?

Applications should be submitted on the official Handshake careers page at joinhandshake.com/careers.

Ready to apply?

The application is on the official Handshake careers page.

Apply on company site