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Staff Engineer, Customer Insights & Alerts

CrusoeSan Francisco, CA - USCloud Engineering
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Salary
$210K - $255K USD
Job type
Full-time
Posted
23 Jun 2026
Status
Open · checked 7d ago

About this role

Role Overview

Crusoe is seeking a Staff Engineer for Customer Insights & Alerts to oversee the detection architecture for the Command Center platform in San Francisco, California. This full-time position suits an experienced technologist with a background in anomaly detection, backend architecture, and infrastructure telemetry. Reporting to the Engineering Manager, this role focuses on shaping detection heuristics, building customer-facing features, and scaling the platform to support growing global fleets.

Key Responsibilities

Own the end-to-end detection stack, which includes heuristics, threshold calibration, and rule systems that identify platform issues.
Design and maintain anomaly detection pipelines covering GPU health signals, fleet behavioral baselines, and straggler node identification.
Drive detection fidelity through precision and recall tuning, minimizing false positives and expanding signal coverage.
Integrate machine learning and reinforcement learning techniques where appropriate for operational challenges.
Ship customer-facing features across the Command Center Insights & Alerts stack, including control plane APIs and alert rule engines.
Collaborate across departments with product teams to shape requirements and partner with data science specialists to validate models.
Provide technical mentorship to engineers through code reviews, architectural feedback, and hiring support.

Requirements

Minimum of 5 years of professional experience shipping production software.
Deep background in anomaly detection, heuristics-based rule engines, or machine and reinforcement learning applied to infrastructure.
Strong capability in threshold and signal calibration, with a solid grasp of precision and recall trade-offs.
Solid foundations in distributed systems and building reliable backend architectures.
Fluency in data and observability, including telemetry pipelines and time-series data.
Excellent communication skills to explain complex system behavior to technical and non-technical partners.

Nice to Have

Practical experience with GPU profiling tools such as Nsight or NCCL Inspector, as well as hardware-level infrastructure diagnostics.
Prior background working with observability platforms or large-scale fleet management and cloud infrastructure.
Experience applying reinforcement learning to operational or infrastructure problems.
Enthusiasm for enhancing team culture and engineering quality of life.

Skills and Tools

Java
Rust
C++
Modern systems and compiled programming languages
Telemetry pipelines and time-series data observation
Anomaly detection and heuristics calibration

Salary and Benefits

Annual salary range between $210,000 and $255,000 plus bonus, determined by knowledge, education, abilities, and market alignment.
Restricted Stock Units included in all offers.
Comprehensive health, dental, and vision insurance with employer HSA contributions.
401(k) retirement plan offering a company match of up to 4% of salary.
Paid time off, holidays, leave of absence programs, and paid parental leave.
Life insurance, short-term and long-term disability.
Professional development, tuition reimbursement, and mental health support.
Commuter benefits, cell phone stipend, daily meals allowance, and volunteer time off.

About the Company

Crusoe operates as a vertically integrated AI infrastructure company, building solutions from the ground up to power demanding AI workloads. By taking an energy-first approach, the organization creates infrastructure designed to be both efficient and beneficial for the world while solving power bottlenecks in modern industrial computing.

How to Apply

Interested candidates should visit the official Crusoe careers page to submit an application for this position.

Skills and tech stack

JavaRustC++

Questions candidates ask

What is the salary range for the Staff Engineer, Customer Insights & Alerts role?

The compensation range is between $210,000 and $255,000 per year, plus a bonus and Restricted Stock Units.

Where is this position located?

This role is based in San Francisco, California.

How many years of experience are required?

Applicants must have 5+ years of experience shipping production software.

What programming languages or technical skills are mentioned?

The role involves systems languages such as Java, Rust, and C++, along with anomaly detection, distributed systems, and observability skills.

What benefits are included with employment at Crusoe?

Benefits include health, dental, and vision insurance, a 401(k) match up to 4%, paid time off, parental leave, daily meal allowances, and professional development support.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site