Role Overview
The Customer Support Engineer II position at Crusoe involves delivering vital technical assistance for high-performance computing in San Francisco, CA. This full-time role suits an experienced technical professional who wants to drive customer success within sustainable cloud infrastructure.
Key Responsibilities
Deliver top-tier technical support through Zendesk while meeting established service level agreements and sustaining high customer satisfaction scores.
Take part in a 24/7 on-call rotation schedule to guarantee prompt fixes for urgent technical problems.
Troubleshoot virtual machines, hardware breakdowns, and scaling tests with command-line interfaces and internal diagnostic utilities.
Handle alert triage, prepare for scheduled maintenance intervals, and execute node delivery testing.
Partner alongside Site Reliability Engineering, Networking, and Storage departments spanning initial triage through root cause analysis delivery.
Follow global teamwork standards and handoff workflows for ticketing systems and on-call operations.
Author onboarding guides, training documentation, knowledge base articles, and standard operating procedures.
Requirements
Hold a bachelor degree in Information Technology, Computer Science, Engineering, or a related discipline, or bring at least two years of relevant technical background.
Demonstrate strong command-line interface capabilities in Linux operating systems.
Utilize Git effectively for code collaboration and version management.
Accumulate a minimum of two years of working history in customer support capacities, preferably dealing with cloud, networking, or storage platforms.
Bring working knowledge of container orchestration tools like Kubernetes, workload management solutions including Slurm and Terraform, and monitoring software such as Grafana.
Possess familiarity regarding major public cloud providers like AWS, Azure, and Google Cloud Platform.
Exhibit professional communication and customer service abilities to manage competing escalations.
Nice to Have
Deep proficiency with specific cloud services and architectures.
Practical background utilizing scripting languages and automation software.
Proven capability to dissect intricate technical challenges and build functional fixes.
A dedicated interest in supporting sustainable technology initiatives.
Skills and Tools
Linux CLI
Git
Kubernetes
Slurm
Terraform
Grafana
AWS, Azure, GCP
Zendesk
Salary and Benefits
Annual base compensation ranging from $120,000 to $140,000 plus bonus opportunities.
Restricted Stock Units included across all employment offers.
Paid time off, public holidays, and leave of absence options.
Medical, dental, and vision health insurance coverage alongside employer health savings account contributions.
Paid parental leave, life insurance, short-term disability, and long-term disability protection.
Financial backing for professional development, tuition reimbursement, and a 401(k) plan featuring matching contributions up to four percent.
Wellness programs, mental health support, daily meal allowances, commuter benefits, cell phone stipends, and global travel insurance.
About the Company
Crusoe operates as a vertically integrated artificial intelligence infrastructure enterprise managing the full stack from electricity generation to token output. The organization builds sustainable and economical GPU compute power to fuel demanding AI workloads and scientific research while prioritizing energy-first solutions.
How to Apply
Interested candidates should submit their application directly on the official Crusoe careers page.
