Staff Cloud Support Engineer
About this role
The Staff Cloud Support Engineer position at Crusoe in San Francisco is a full-time role dedicated to leading technical escalations, reliability architecture, and AI infrastructure support. This opportunity suits an experienced cloud or SRE professional with a strong background in distributed systems and customer advocacy who wants to shape high-performance computing.
Role Overview
As a Staff Cloud Support Engineer, the individual acts as a technical authority within Crusoe Cloud, collaborating closely with Customer Experience, SRE, Networking, Fleet, and Product teams. Responsibilities extend far beyond standard ticket resolution to encompass designing reliability guardrails, influencing core architecture decisions, mentoring engineering staff, and directly protecting revenue by mitigating large-scale incidents. The role operates within the Cloud Go-To-Market (GTM) department and requires navigating ambiguity while leading critical incident responses.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
The annual compensation for this full-time position ranges from $156,000 to $190,000 plus a bonus, with exact placement determined by qualifications, market data, and internal equity. All employment offers include Restricted Stock Units. Crusoe provides comprehensive health, dental, and vision insurance, employer HSA contributions, paid parental leave, paid time off and holidays, life insurance, short-term and long-term disability, and professional development support. Additional perks include a 401(k) plan with a company match of up to 4%, mental health and wellness resources, commuter benefits, a cell phone stipend, and volunteer time off.
About the Company
Crusoe operates as a vertically integrated AI infrastructure company that owns and operates every layer of the technology stack from power generation to AI intelligence tokens. The organization focuses on solving energy bottlenecks in the industrial revolution for AI compute through an energy-first approach.
How to Apply
Interested candidates should visit the official Crusoe careers page to submit an application for this opportunity.
Skills and tech stack
Questions candidates ask
What is the location of the Staff Cloud Support Engineer role?
The job is based in San Francisco, California.
What is the salary range for this position?
The annual salary ranges from $156,000 to $190,000, plus bonuses and Restricted Stock Units.
How many years of experience are required?
Applicants must have eight or more years of experience in SRE, DevOps, HPC, or Cloud Infrastructure roles.
What technical skills are needed for the job?
Key requirements include advanced Linux expertise, Kubernetes operational experience, networking knowledge such as InfiniBand, RDMA, and RoCE, and experience supporting AI and ML workloads on GPU clusters.
What benefits does Crusoe provide?
Benefits include competitive compensation, RSUs, health, dental, and vision insurance, employer HSA contributions, paid time off, 401(k) matching up to 4%, parental leave, professional development, and wellness support.