Sr. Lead, People Operations, AI, & Automation
About this role
Professionals who thrive on systematic problem-solving, process architecture, and applying emerging technology to administrative workflows will find a strong fit in this position. Blink Health is expanding rapidly and needs an architectural brain to redesign the operational backbone of its People Operations function across US and India entities. The person in this role will serve as a staff-level contributor, conducting workflow assessments, writing technical requirements, and partnering with engineering teams to deploy automated solutions.
Operating at the intersection of HR operations, systems thinking, and applied AI, the incoming lead will tackle everything from onboarding and payroll to compliance and employee self-service. The ideal candidate brings deep operational expertise, strong project management discipline, and the technical fluency to translate HR requirements into scalable infrastructure.
What you will do
- Conduct structured assessments of People Ops workflows across all HR support pillars to identify inefficiencies, manual touchpoints, and automation opportunities.
- Design and document end-to-end operational frameworks, standard operating procedures, and process maps that reflect how People Ops should function at scale.
- Partner with engineering teams to design and deploy AI-enabled solutions, including intelligent agents, automated triggers, and system integrations using Workday as the system of record.
- Develop and document Business Requirements Documents that clearly articulate process inputs, outputs, system dependencies, and automation logic for engineering handoffs.
- Serve as the operational owner of People Ops system design across Workday, JIRA, Confluence, and Slack to reduce manual effort and improve data quality.
- Own end-to-end project management for infrastructure and automation initiatives from scoping and requirements gathering through build, testing, launch, and iteration.
What you need
- Seven or more years of experience in People Operations, HR technology, or a related operational function with demonstrated ownership of process design and systems implementation.
- Proven experience designing and implementing operational infrastructure at scale, including standard operating procedures, workflow documentation, and cross-functional process maps.
- Hands-on experience writing Business Requirements Documents and translating HR process requirements into technical specifications for engineering or vendor teams.
- Strong working knowledge of Workday, including configuration, workflow design, and integration principles.
- Experience with AI and automation tools applied to HR or operational use cases, including familiarity with LLM-based tools such as Claude and ChatGPT.
- Comfort working in JIRA, Confluence, and Slack as operational and project management tools.
Nice to have
- Experience in a high-growth technology company managing HR operations across multiple geographies, with US and India experience strongly preferred
- Background in HR technology implementation or HRIS administration, particularly Workday
- Familiarity with agile project management delivery frameworks
Skills and tech stack
Questions candidates ask
What kind of operational scope does this role cover?
The role covers every pillar of the HR support model including onboarding, offboarding, payroll, benefits, compliance, immigration, leave of absence, and employee experience across a growing multi-entity workforce in the US and India.
What tools and platforms will be used daily?
Workday serves as the system of record, while JIRA, Confluence, and Slack are utilized as operational and project management tools. The role also involves evaluating and applying AI tools such as Claude and ChatGPT.
Who will this person collaborate with?
This individual will partner with the Global People Ops Senior Manager, engineering teams, systems teams, vendor teams, and IT to build and scale HR automation initiatives.