About this role
The Forward Deployed Engineering team at Databricks builds data and AI programs that help global organizations maximize the value of the platform. Individuals in this position partner closely with sales, field engineering, partners, support, and product groups to strategically scope, sell, and deliver complex customer solutions. Candidates will drive commercial models, manage delivery challenges, and ensure client expectations are consistently exceeded through tailored training and technical engagements.
Reporting to the Director of Forward Deployed Engineering, the person hired will lead cross-functional campaigns and identify opportunities for new service use cases. Ideal candidates bring deep data and AI domain knowledge alongside strong commercial experience in customer-facing services sales. Professionals who thrive in this environment possess exceptional program management skills, executive presence, and the ability to translate technical outcomes into structured delivery plans.
What you will do
- Collaborate with sales counterparts early in the sales process to understand customer needs, business requirements, and definitions of success.
- Identify opportunities for new services by recognizing potential business use cases and articulating the value of upselling or extending offerings.
- Develop commercial models that incorporate Databricks and partner investment vehicles to address customer budgetary constraints.
- Maintain full accountability for meeting or exceeding Forward Deployed Engineering and training key performance indicators.
- Consult with clients to analyze engagement scope, requirements, timeframes, costs, and benefits while estimating and scoping statements of work.
- Drive the resolution of delivery challenges, resource contention, and scoping issues while effectively managing stakeholder expectations.
What you need
- Demonstrate data and AI domain knowledge with experience helping customers realize business value through production implementations.
- Bring proven experience in senior customer-facing or services sales roles that require influencing, validating, negotiating, and execution.
- Exhibit strong leadership experience, including enforcing project governance and driving delivery excellence.
- Possess strong service delivery and program management skills to translate customer success outcomes into structured program plans.
- Show proven experience estimating effort and scope for services alongside a history of meeting targets such as CSAT, bookings, and revenue.
- Maintain native-level fluency in English and professional working proficiency in Mandarin or Bahasa in both written and verbal forms.
Skills and tech stack
Questions candidates ask
What team will I be working with in this role?
You will work within the Forward Deployed Engineering team and partner closely with Sales, Field Engineering, Partners, Support, and Product Teams.
Who does this position report to?
The Engagement Manager reports directly to the Director of Forward Deployed Engineering.
What language proficiencies are required for the job?
Candidates must have native-level fluency in English and professional working proficiency in Mandarin or Bahasa, covering both written and verbal communication.