Role Overview
Crusoe is seeking a Sr. Cloud Support Engineer for a weekend shift to join the Cloud GTM team in Tel Aviv. This full-time role involves providing technical support and incident management for sustainable, high-performance GPU compute solutions. The position is ideal for an experienced technical professional who thrives on solving complex challenges and contributing to sustainable AI advancements.
Key Responsibilities
Manage a specialized 5-day work week schedule that includes weekend coverage, featuring a 10% compensation increase for this shift.
Deliver technical assistance to clients through Zendesk, aiming to meet established service level agreements and maintain a high customer satisfaction rating of 95% or greater.
Take part in a round-the-clock on-call rotation to resolve critical system issues in a timely manner.
Handle primary incident management responsibilities, including initial triage, procedural rigor, communication, and acting as a customer advocate.
Troubleshoot and resolve problems connected to virtual machines, hardware failures, and scaling tests using the command-line interface and internal tools.
Handle alert triage, prepare for scheduled maintenance windows, and perform node delivery testing.
Partner closely with Site Reliability Engineering, Networking, and Storage departments from the initial triage phase through to root cause analysis delivery.
Participate in global team collaboration protocols, handoff procedures, and create onboarding materials, knowledge base articles, and standard operating procedures.
Requirements
Hold a bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or possess at least 4 years of equivalent hands-on technical experience.
Demonstrate strong Linux command-line interface capabilities.
Show proficiency in using Git for version control and collaborative workflows.
Bring a minimum of 5 years of background working in customer support, specifically within cloud, networking, or storage fields.
Familiarity with container orchestration systems like Kubernetes, workload management tools such as Terraform or Slurm, and monitoring applications like Grafana.
Understanding of public cloud platforms including AWS, Azure, and GCP.
Excellent customer service and communication abilities to prioritize multiple escalations effectively.
Knowledge of high-performance computing concepts like Infiniband, RDMA, RoCE, and Software Defined Networking.
Nice to Have
Professional certifications such as CKA, CKAD, CKS, KCNA, various AWS specialties, NVIDIA AI infrastructure credentials, Linux Foundation certificates, or System Administrator credentials.
Advanced expertise in specific cloud platforms and services.
Background in scripting languages and automation tooling.
Proven ability to analyze complicated technical issues, develop creative solutions, and mentor colleagues.
A deep dedication to advancing sustainable technology practices.
Skills and Tools
Linux CLI
Git
Kubernetes
Terraform
Slurm
Grafana
AWS, Azure, GCP
Infiniband and RDMA
Salary and Benefits
Annual compensation ranging between $135,000 and $165,000 USD, supplemented by bonuses and a 10% increase for the weekend shift schedule.
Restricted Stock Units included with all employment offers.
Comprehensive medical, dental, and vision insurance alongside employer contributions to health savings accounts.
Paid time off, holidays, parental leave, and various leave of absence programs.
Retirement plans featuring up to a 4% company match.
Additional perks including daily meal allowances, cell phone stipends, commuter benefits, professional development reimbursement, wellness support, and volunteer time off.
About the Company
Crusoe operates as a vertically integrated artificial intelligence infrastructure company managing the stack from energy generation down to AI tokens. The enterprise focuses on powering massive AI workloads using an energy-first methodology designed to make infrastructure faster and cleaner for the world.
How to Apply
Interested candidates should visit the official Crusoe careers page to submit their application for this position.
