About this role
Supply chain companies struggle with manual workflows like scheduling, data entry, and load management that slow down operations. Pallet solves this problem by deploying AI agents that understand and execute requests in real time, transforming the physical economy.
The team is hiring a Software Engineer for Agent Delivery to deploy production AI agents inside major supply chain organizations. This person will work directly with customer operators, engineers, and executives to understand critical workflows, design integrations, debug production systems, and ship AI-powered workflows into fragmented environments. The role sits at the intersection of engineering, product, and customer operations, requiring ownership of deployments from discovery to launch.
Ideal candidates thrive in ambiguous settings, possess a strong background in building production systems, and enjoy turning field lessons into reusable product capabilities. Someone who communicates well with both technical and non-technical stakeholders will do well here.
What you will do
- Lead high-impact customer deployments from problem definition through production launch.
- Design and build production-grade AI agents, workflows, integrations, and supporting infrastructure.
- Partner with customers to identify workflows where AI agents can fundamentally change how work gets done.
- Translate messy business requirements into clear technical solutions within undocumented environments.
- Connect Pallet agents to existing customer systems, data, APIs, and tools.
- Debug failures, improve agent quality, and resolve issues between customers and deployment success.
- Turn lessons from individual deployments into reusable agents, integrations, and frameworks.
What you need
- One to three years of experience building and owning production systems in high-growth startups or demanding environments.
- Strong experience working with APIs, integrations, authentication systems, and event-driven architectures.
- Proven ability to debug complex systems in production.
- Comfort operating in ambiguous environments where documentation is incomplete and requirements evolve quickly.
- Strong communication skills and the ability to build trust with technical and non-technical stakeholders.
Nice to have
- Experience working directly with customers
Benefits
- Health, Vision, and Dental benefits
- Take-what-you-need Paid Vacation
- Life Insurance and Accidental Insurance
- Short-Term Disability Coverage
- Generous salary and equity for all staff
- 401k option
Skills and tech stack
Questions candidates ask
What is the remote and office work policy for this role?
This is an onsite position based in San Francisco or New York, requiring attendance in the office five days a week with approximately 25% travel. The company operates as an in-person workplace where ideas and decisions happen.
What is the salary range for this position?
The estimated salary range for this role is $135,000 to $180,000. Final compensation is determined based on a combination of factors including experience, qualifications, and location.
What technologies will I be working with?
The backend utilizes Node and TypeScript on Encore.dev with event-driven design, hosted on GCP using PostgreSQL. For AI, the stack includes OpenAI, Anthropic, and Google foundation models, alongside fine-tuned models on Vertex AI and Playwright for browser automation.
What additional perks and benefits are provided?
Benefits include health, vision, and dental coverage, take-what-you-need paid vacation, life and accidental insurance, short-term disability coverage, and a 401k option. Additional perks feature paid parental leave, learning stipends, catered lunches, monthly happy hours, and annual company offsites.