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Service Desk lll

CrusoeBellevue, WA - USIT, Compliance, and Security
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Salary
$100K - $120K USD
Job type
Full-time
Posted
8 Sept 2026
Status
Open · checked 7d ago

About this role

Crusoe is seeking a Service Desk lll professional for its Bellevue, Washington location to support critical IT infrastructure operations. This full-time opportunity is ideal for an experienced technical specialist who enjoys solving complex problems in a fast-paced environment.

Role Overview

The Service Desk lll position focuses on troubleshooting, configuration, and issue resolution across SaaS applications, file shares, servers, networks, and overall infrastructure. The selected professional will collaborate with external vendors and internal teams to enhance user experiences and maintain operational efficiency. This role demands a self-motivated individual who takes ownership of technical challenges and strives for continuous growth.

Key Responsibilities

Investigate and fix technical problems spanning infrastructure, networks, and SaaS platforms within a dynamic setting.
Collaborate alongside cross-functional colleagues and third-party vendors to optimize system performance and user support.
Manage complex issues from initial identification to completion, documenting results and enhancing systems.
Configure and administer cloud identity platforms, automated Mobile Device Management (MDM), and Managed Detection and Response (MDR/XDR) solutions.
Spearhead technology deployments and upgrades supporting broader infrastructure projects.

Requirements

Solid foundation in cloud identity management systems including Multi-Factor Authentication, SAML 2.0, and Single Sign-On.
Practical background using MDM automation platforms like Intune, Kandji, or Google MDM.
Practical skills administering and diagnosing Linux, macOS, and Windows environments.
Knowledge of MDR/XDR technologies such as CrowdStrike, Huntress, or Sophos XDR.
Competence utilizing IT documentation platforms, ticketing software, and SaaS management tools.
Background operating as a project-focused engineer capable of managing initiatives from start to finish.
Excellent interpersonal, written, and verbal communication abilities paired with self-starter qualities.
Capability to successfully complete a background screening.

Nice to Have

Bachelor's degree or equivalent practical background accompanied by six or more years of IT systems experience.
Background within large enterprise environments supporting large user populations.
Previous experience working in Security Operations Centers or Network Operations Centers.

Skills and Tools

Cloud Identity Management (SSO, SAML 2.0, MFA)
MDM Automation (Google MDM, Kandji, Intune)
Operating Systems (Windows, macOS, Linux)
MDR/XDR Tools (Sophos XDR, CrowdStrike, Huntress)
Ticketing Systems and SaaS Management

Salary and Benefits

Annual base compensation ranging from $100,000 to $120,000 plus bonus
Restricted Stock Units included with all employment offers
Comprehensive vision, medical, and dental insurance plans alongside employer HSA contributions
Paid time off, official holidays, leave programs, and paid parental leave
401(k) retirement plan featuring company matching up to 4% of salary
Professional development opportunities, tuition reimbursement, and mental health support
Daily meals allowance, commuter transit and parking benefits, and a cell phone stipend
Short-term disability, long-term disability, paid life insurance, and global travel emergency assistance

About the Company

Crusoe operates as a vertically integrated artificial intelligence infrastructure company managing operations from energy sources to AI tokens. The organization tackles power bottlenecks using an energy-first methodology to build sustainable and rapid AI infrastructure.

How to Apply

Interested candidates should visit the official Crusoe careers page to submit an application for this position.

Questions candidates ask

What is the salary range for the Service Desk lll role?

The compensation ranges from $100,000 to $120,000 per year plus a bonus, alongside Restricted Stock Units included in all offers.

Where is this job located?

This full-time position is located in Bellevue, Washington.

What experience is preferred for this position?

Preferred qualifications include a Bachelor's degree or equivalent experience with 6+ years of IT systems experience, along with enterprise environment background and prior NOC/SOC experience.

What technical tools will I be working with?

You will work with cloud identity management platforms, MDM automation tools like Intune and Kandji, Windows, macOS, Linux, and MDR/XDR solutions such as CrowdStrike and Sophos XDR.

Are benefits provided with this position?

Yes, benefits include health, dental, and vision insurance, 401(k) matching up to 4%, paid time off, daily meal allowances, commuter benefits, and professional development support.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site