Senior Staff Customer Sustainment Engineer (R5502)
About this role
Role Overview
The Senior Staff Customer Sustainment Engineer position at Defense in San Diego, California involves supporting advanced Hivemind systems after deployment to operational teams. This full-time employment opportunity is well-suited for a technical professional experienced in bridging customer support, system troubleshooting, and engineering.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Defense, operating through Shield AI, functions as a venture-backed defense-technology company dedicated to protecting service members and civilians through intelligent systems. The organization creates advanced solutions including Hivemind autonomy software, V-BAT and X-BAT aircraft, alongside Aechelon simulation and synthetic reality technologies. With a global presence spanning the United States, Europe, the Middle East, and the Asia-Pacific region, the company actively supports missions and operations worldwide.
How to Apply
Interested candidates should apply directly on the official company careers page.
Questions candidates ask
What is the location of the Senior Staff Customer Sustainment Engineer position?
The job is located in San Diego, California.
What is the salary range for this role?
The annual salary ranges from USD 180,000 to 269,991.
What support tiers are managed in this position?
This role acts as the primary owner for Tier 1 support, handles a significant portion of Tier 2 troubleshooting, and contributes to limited Tier 3 investigations.
Which product lines are supported by this engineering role?
The engineer supports Hivemind autonomy systems and related technologies after deployment to customers and operational teams.
How should applicants apply for this position?
Candidates must apply on the official company careers page.