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Senior Solutions Architect - Europe

DeepgramEU - RemoteEngineering
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
17 Mar 2026
Status
Open · checked 8d ago

About this role

Role Overview

The Senior Solutions Architect at Deepgram in EU - Remote drives complex post-sales technical engagements, guides enterprise customers to production, and strengthens regional support coverage. This remote position suits an experienced, AI-forward technical professional who enjoys solving challenging customer issues across code, containers, and cloud layers within an EMEA time zone.

Key Responsibilities

Lead architecture and implementation for enterprise deployments utilizing Deepgram speech-to-text, text-to-speech, and voice-agent capabilities.
Own post-sales technical success for assigned accounts by unblocking integrations, optimizing latency and accuracy, and driving stable production pathways.
Serve as the Tier-3 escalation point for complex issues, execute root-cause analysis, and write durable fixes or automation.
Design reference architectures and implementation patterns for contact centers, voice analytics, QA, and AI agents across EMEA use cases.
Build high-quality sample projects, internal tools, and scripts to simplify recurring tasks for customers and the internal team.
Contribute to pre-sales discovery, proof of concepts, and translate business objectives into structured technical plans.
Partner with Product and Engineering to prioritize features and share actionable customer feedback.
Author documentation, runbooks, and playbooks to scale regional technical expertise.
Participate in regional on-call or incident rotations to meet or exceed support service level agreements.

Requirements

Five or more years of professional experience in Solutions Architecture, Solutions Engineering, or related customer-facing technical roles.
Professional software engineering experience in at least one language such as Python, Rust, or JavaScript to build functional proof of concepts and tools.
Hands-on experience with modern cloud platforms, containerization, orchestration tools like Docker and Kubernetes, and secure network design for API-driven systems.
Proven ownership of complex post-sales responsibilities, including production deployments, migrations, performance tuning, and incident response.
Clear written and verbal communication skills tailored for technical and executive audiences.
Based in an eligible EMEA location with reliable overlap to customer business hours, including the United Kingdom, Ireland, Scotland, Switzerland, Germany, Austria, Netherlands, or Spain.
Familiarity with GDPR, data privacy expectations, and enterprise security reviews common across Europe.
Ability to travel within the region for critical customer milestones approximately 10 to 20 percent of the time.

Nice to Have

Experience working with speech recognition, text-to-speech, or building voice agents that orchestrate large language models.
Familiarity with word error rate analysis, model selection and tuning, and balancing accuracy versus latency tradeoffs.
Practical background in operating self-hosted systems, Helm-based deployments, and production service observability.
Strong comprehension of authentication, authorization, data residency, and compliance topics relevant to EMEA enterprise reviews.
Fluency in an additional European language such as German, French, Dutch, Italian, or Spanish.

Skills and Tools

Python
Kubernetes
Docker
JavaScript
Rust
Cloud Platforms and API-Driven Systems
Helm and Self-Hosted Infrastructure

About the Company

Deepgram provides real-time speech-to-text, text-to-speech, and voice-agent building blocks for the Voice AI economy. Over 1,300 organizations and 200,000 developers rely on Deepgram's voice-native foundation models via cloud APIs or self-hosted software. Operating with an AI-first mindset, the company expects team members to actively experiment with and incorporate advanced AI tools into daily workflows.

How to Apply

Interested candidates should visit the official Deepgram careers page to submit an application.

Skills and tech stack

PythonKubernetesDockerJavaScriptRust

Questions candidates ask

What countries are eligible for this remote role?

Candidates must be based out of the United Kingdom, Ireland, Scotland, Switzerland, Germany, Austria, Netherlands, or Spain.

What level of experience is required for the position?

Applicants must have 5 or more years of experience in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles.

What programming languages are required?

Professional software engineering experience in at least one language such as Python, Rust, or JavaScript is required.

Is travel required for this remote job?

Yes, travel within the region for critical customer milestones is estimated at 10 to 20 percent.

What does the interview process involve?

The interview process includes a recruiter screen, a hiring manager conversation, a practical technical assessment, cross-functional panel interviews, and a presentation simulating a post-sales customer engagement.

Ready to apply?

The application is on the official Deepgram careers page.

Apply on company site