Role Overview
Crusoe is seeking a Senior Manager to lead the Facility Remote Operations Center (ROC) based in Dallas, Texas. This full-time leadership position oversees the personnel, workflows, and technologies powering the 24/7/365 remote observation of critical facility infrastructure across a growing national data center footprint. The selected professional will build and guide a dedicated team of shift supervisors and operations specialists who serve as the frontline for detecting, triaging, and escalating facility events.
Key Responsibilities
Direct 24/7/365 remote operations center functions, encompassing team staffing, shift coverage, work scheduling, and performance management.
Develop, implement, and refine monitoring protocols, standard operating procedures, and alarm escalation procedures across the digital infrastructure fleet.
Act as the primary senior escalation point for critical facility anomalies outside normal operational parameters, coordinating closely with on-site staff and vendors.
Oversee robust incident management workflows for remotely detected events, leading root cause analysis and after-action reviews for significant occurrences.
Partner heavily with Critical Infrastructure Engineering, Data Center Operations, and construction teams to onboard and commission new sites smoothly into the monitoring scope.
Cultivate an environment rooted in accountability, high urgency, and continuous operational optimization.
Requirements
Minimum of 5 years of professional experience in Data Center Operations with direct accountability for critical facility uptime.
Comprehensive working knowledge of mechanical, electrical, and plumbing systems within high-density data center settings, including power distribution, backup generators, uninterruptible power supplies, and cooling equipment.
Demonstrated background managing shift-based, 24/7 operational environments and rotating coverage schedules.
Hands-on expertise handling facility incident management, alarm escalation pathways, and root cause investigations.
Practical familiarity with data center infrastructure management, building management, or electrical power monitoring systems.
Proven track record of people leadership, encompassing recruitment, staff coaching, and performance management.
Excellent communication abilities to translate technical facility challenges into actionable data for various stakeholders.
Must be able to work on-site in Dallas, Texas, and support continuous operations including off-hours escalation responses.
Nice to Have
Background working specifically within hyperscale, colocation, or artificial intelligence and GPU-cluster data center facilities.
Possession of industry credentials such as CDCP, CDCS, CDCE, DCPRO, or recognized equivalents.
Prior experience establishing or scaling a centralized remote operations, network, or global operations center from inception.
Familiarity with advanced liquid cooling infrastructure like coolant distribution units, manifolds, and rear-door heat exchangers.
Experience supporting geographically distributed multi-site critical infrastructure portfolios.
Bachelor of Science degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related technical discipline.
Skills and Tools
Critical Facility Operations
MEP Systems Management
Incident Management and Root Cause Analysis
Team Leadership and Staff Development
Data Center Infrastructure Management (DCIM)
Building Management Systems (BMS)
Electrical Power Monitoring Systems (EPMS)
Salary and Benefits
Annual compensation ranging from $175,000 to $200,000, supplemented by a bonus structure
Restricted Stock Units included in employment offers
Comprehensive health, dental, and vision insurance coverage alongside employer HSA contributions
401(k) retirement plan featuring a company match up to 4 percent of salary
Paid time off, holidays, parental leave, and various leave of absence programs
Life insurance, short-term disability, and long-term disability coverage
Professional development funds, tuition reimbursement, and wellness support
Daily meals allowance, cell phone stipend, and commuter parking and transit benefits
Volunteer time off, global travel insurance, and emergency assistance programs
About the Company
Crusoe designs, constructs, and manages purpose-built, AI-optimized data centers ranging from massive gigawatt-scale campuses to modular distributed deployments. By pursuing an energy-first strategy that pairs heavy compute with reliable and low-cost power, the organization aims to power the world's most ambitious artificial intelligence workloads efficiently.
How to Apply
Interested candidates should visit the official Crusoe careers page online to submit their application for this position.
