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Senior Manager, Customer Support

CrusoeSan Francisco, CA - USCloud Go-To-Market (GTM)
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Salary
$205K - $250K USD
Job type
Full-time
Posted
28 Apr 2026
Status
Open · checked 7d ago

About this role

Crusoe is seeking a full-time Senior Manager, Customer Support to lead the technical support engineering team in San Francisco, California. This position suits an experienced technical professional with a background in cloud infrastructure who wants to guide enterprise customer success for high-performance computing.

Role Overview

Crusoe operates vertically integrated AI infrastructure that powers advanced AI workloads with a sustainable, energy-first approach. As the Senior Manager, Customer Support, the individual acts as a primary technical point of contact for enterprise clients utilizing Crusoe Cloud. This position involves scaling support engineering functions to solve complex technical obstacles involving integrations, APIs, and analytics while fostering a culture of technical depth and mentorship.

Key Responsibilities

Hire, lead, and develop a team of Support Engineers focused on complex problem-solving and serving enterprise customers.
Provide coaching, direct feedback, and career development support to direct reports.
Build scalable, repeatable processes for diagnosing and resolving issues regarding product performance, APIs, and integrations.
Create internal tools and operational workflows to drive team consistency and efficiency.
Utilize escalation data and customer feedback to recommend enhancements to team effectiveness and client outcomes.
Collaborate across functions with leaders in Product Engineering, Sales, Customer Success and Reliability, and Solutions Engineering.
Engage directly with key clients to comprehend AI workloads, pain points, and future system requirements.
Define and monitor key performance indicators to assess team performance using multiple insights.

Requirements

Bachelor of Science degree in Computer Science or a related technical discipline, or equivalent experience with an advanced degree.
At least 6 years of experience in Software Engineering, Technical Support Engineering, Systems Engineering, DevOps, Solutions Architecture, or related customer-facing technical roles.
Minimum of 2 years of leadership experience within a high-growth environment.
Deep understanding of the cloud infrastructure ecosystem, including GPU compute, Kubernetes fundamentals, AI/ML, and high-performance computing.
Proven track record of organizing cross-team efforts for complex, long-running projects visible to senior stakeholders.
Demonstrated capability to advocate for supportability and represent customer needs in engineering discussions.

Nice to Have

Certifications such as CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, or System Administrator.
Deep expertise in specific cloud platforms and services.
Experience with automation tools and scripting languages.
Strong background in analyzing complex technical issues and designing effective solutions.
Documented experience in training, onboarding, and mentoring colleagues.
Strong personal interest in advancing sustainability through technology.

Skills and Tools

AWS
Kubernetes
APIs and integrations
High-performance computing and GPU compute systems
Analytics and automation tools

Salary and Benefits

Competitive annual compensation ranging from $205,000 to $250,000 plus bonus
Restricted Stock Units included in all offers
Comprehensive health, dental, and vision insurance with employer HSA contributions
401(k) Retirement plan featuring a company match up to 4% of salary
Paid time off, paid holidays, and leave of absence programs
Paid parental leave, short-term and long-term disability, and life insurance
Professional development and tuition reimbursement programs
Mental health, wellness support, and daily meals allowance
Commuter benefits for parking and transit, plus a cell phone stipend
Volunteer time off, global travel insurance, and emergency assistance

About the Company

Crusoe is a vertically integrated AI infrastructure company building the energy and intelligence stack from the ground up, spanning from electrons to tokens. Dedicated to solving power bottlenecks with an energy-first approach, Crusoe enables clients to innovate faster with sustainable and low-cost GPU compute power for advanced AI workloads.

How to Apply

Interested candidates should visit the official Crusoe careers page to submit an application for the Senior Manager, Customer Support position.

Skills and tech stack

AWSKubernetes

Questions candidates ask

What is the salary range for the Senior Manager, Customer Support role?

The annual salary ranges from $205,000 to $250,000, plus a bonus and Restricted Stock Units.

Where is this position located?

This full-time role is located in San Francisco, California.

How many years of experience are required for this job?

Applicants must have at least 6 years of experience in technical customer-facing roles such as Software Engineering, Technical Support Engineering, DevOps, Systems Engineering, or Solutions Architecture, alongside a minimum of 2 years in a leadership role.

What technical background is expected for this manager position?

Candidates need a deep understanding of cloud infrastructure, including high-performance computing, GPU compute, AI/ML, and Kubernetes fundamentals.

What benefits are provided by Crusoe?

Crusoe offers health, dental, and vision insurance, 401(k) matching up to 4%, paid time off, parental leave, tuition reimbursement, daily meal allowances, and commuter benefits.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site