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Senior Forward Deployed Engineer (FDE), Strategic Accounts

DeepgramNew York City, NYEngineering
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Salary
$197K - $246K USD
Job type
Full-time
Work mode
Remote
Posted
31 Aug 2026
Status
Open · checked 7d ago

About this role

Deepgram is seeking a Senior Forward Deployed Engineer for Strategic Accounts based in New York City, NY, with remote flexibility. This full-time role suits an ambitious software engineer who enjoys solving complex customer deployment challenges and building reliable voice AI systems.

Role Overview

Deepgram provides real-time APIs for speech-to-text, text-to-speech, and production-grade voice agents. In this position, the engineer embeds with major restaurant brands and technology partners to ensure successful enterprise deployments. The role requires designing integration paths, writing code, troubleshooting live production issues, and adapting the voice AI platform to real-world operational constraints. The candidate will work directly with customer engineering teams and business leaders, owning the technical journey from initial discovery through go-live and ongoing optimization.

Key Responsibilities

Partner directly with customer engineering teams as a trusted technical peer to lead discovery and solutioning.
Own the end-to-end technical implementation of the voice AI platform for enterprise customers, managing architecture, go-live, and optimization.
Configure and customize the platform to fit unique customer needs, including menu structures, ordering workflows, and POS integrations.
Monitor, troubleshoot, and resolve technical issues in live production environments while serving as an escalation point.
Codify deployment patterns into reusable tools, playbooks, and reference architectures for the broader team.
Act as the voice of the customer internally by channeling real-world deployment feedback directly to product and engineering teams.

Requirements

Strong technical background as a software engineer comfortable working across APIs, SDKs, webhooks, cloud infrastructure, and various tech stacks.
Habit of actively using AI coding tools to accelerate output and move quickly.
Extreme ownership, urgency, and a hands-on approach to writing code, reading logs, and shipping fixes.
High slope capability characterized by learning fast, adapting to rapid changes, and operating effectively in ambiguous settings without rigid structure.
Exceptional communication skills to build trust and credibility with both technical and non-technical stakeholders.

Nice to Have

Prior experience working with voice AI, speech-to-text, NLP, or conversational AI systems.
Background in an early-stage startup or founder-led environment where multitasking and building from scratch are required.
Previous experience embedded within large enterprise customer product deployments.

Skills and Tools

NLP
APIs and SDKs
Webhooks
Cloud Infrastructure
AI Coding Tools

Salary and Benefits

Annual Salary: $197,000 to $246,000 USD
Employment Type: Full-Time

About the Company

Deepgram underpins the trillion-dollar Voice AI economy by offering voice-native foundation models accessed via cloud APIs or self-hosted software. Over 200,000 developers and 1,300 organizations utilize the platform for industry-leading accuracy, low latency, and cost efficiency. Operating with an AI-first mindset, the company moves rapidly and expects team members to constantly integrate advanced AI capabilities into their daily workflows.

How to Apply

Interested candidates should visit the official Deepgram careers page to apply. Ensure that all official communications come from an @deepgram.com email address.

Skills and tech stack

Questions candidates ask

What is the salary range for this position?

The annual salary for the Senior Forward Deployed Engineer position ranges from $197,000 to $246,000 USD.

Where is this job located?

The role is based in New York City, NY, with remote flexibility and occasional travel required to meet with customers and participate in onsite interactions.

What qualifications are required for this role?

Candidates need strong software engineering skills across APIs, SDKs, webhooks, and cloud infrastructure, experience using AI coding tools, extreme ownership, a high slope learning ability, and excellent communication skills.

What kind of experience is considered a plus?

Helpful experience includes working with voice AI, speech-to-text, NLP, conversational AI systems, early-stage startups, or embedded enterprise product deployments.

How can I avoid recruitment scams when applying to Deepgram?

All legitimate recruiting communications from Deepgram come from an @deepgram.com email address. Any suspicious messages should be forwarded to careers@deepgram.com.

Ready to apply?

The application is on the official Deepgram careers page.

Apply on company site