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Forward Deployed Data Scientist

FinDublin, Ireland; London, EnglandResearch, Analytics & Data Science
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Salary
Not listed
Job type
Full-time
Experience
Senior
Posted
5 Oct 2026
Status
Open · checked 7d ago

About this role

This Senior Forward Deployed Data Scientist role suits an adaptable data science professional with strong technical and communication skills who wants to embed directly with strategic customers in Dublin or London. The position involves designing and implementing AI-driven customer support solutions and shaping future product strategy at Fin.

Role Overview

Fin is hiring a Senior Forward Deployed Data Scientist for its offices in Dublin, Ireland and London, England. This position sits within the Research, Analytics & Data Science team at Intercom, which is now part of Salesforce. The professional in this role will embed with strategic customers to build enterprise-grade deployments of the Fin AI customer agent.

Key Responsibilities

Drive the adoption of Fin by helping customers automate and scale their support operations.
Embed with strategic customers to understand their support workflows, data, and business challenges to identify and implement opportunities where AI can deliver measurable impact.
Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin.
Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development.
Use AI to prototype, test, and scale data-driven solutions, building tools that make the team faster and more effective in driving Fin adoption and customer impact.

Requirements

Proven ability to apply data science in real-world business contexts to drive measurable outcomes.
Strong collaboration mindset with experience working across Sales, Success, Product, and Engineering.
High adaptability and ownership to shift between deep technical analysis and high-level strategic framing.
Excellent technical and non-technical communication skills.
Rapid prototyping and systems thinking abilities to determine when a customer needs a fast bespoke answer versus a reusable tool.
Experience writing production-aware Python code and advanced SQL, alongside applying analytical and statistical methods to business problems.
Experience with AI/ML evaluation, large language model-driven applications, or conversational AI.
Willingness to travel and work on-site with customers to build deep relationships and uncover insights firsthand.

Nice to Have

Experience in technical consulting, customer-facing analytics, or Software as a Service product data science.
Experience reframing business problems rather than just solving them.
Experience applying artificial intelligence to scale the data science workflow.

Skills and Tools

Python
SQL
Artificial Intelligence and Machine Learning evaluation
Large Language Models
Conversational AI
Analytics and statistical methods

About the Company

Fin, now part of Salesforce, provides an AI customer agent designed to help businesses manage customer support, sales, and e-commerce interactions. The organization maintains a hybrid working model requiring employees to work from the office at least three days per week.

How to Apply

Interested candidates should visit the official company careers page at fin.ai/careers to submit an application.

Skills and tech stack

PythonSQLAI/MLLLMConversational AI

Questions candidates ask

Where is this job located?

The position is based in Dublin, Ireland, and London, England, with a hybrid working policy requiring at least three days per week in the office.

What team does this role belong to?

This role sits within the Research, Analytics & Data Science team at Intercom, which is part of Salesforce.

What programming languages are required?

Candidates must have experience with SQL and production-aware Python.

Is travel required for this position?

Yes, the role requires a willingness to travel and work on-site with customers to build deep relationships.

How can I apply for this role?

Candidates can apply directly on the official company careers page at fin.ai/careers.

Ready to apply?

The application is on the official Fin careers page.

Apply on company site