About this role
Geotab needs a Senior Field Hardware Engineer to resolve complex onsite hardware failures and coordinate specialized data-collection programs that directly feed into new artificial intelligence behaviors for connected transportation. The incoming engineer will take charge of enterprise pilot support from pre-installation readiness through completion, traveling to customer locations to troubleshoot camera hardware, power, calibration, mounting, and connectivity issues.
Operating within a fast-paced IoT environment, this professional acts as the primary technical escalation point while partnering closely with computer vision, product, and engineering teams. Ideal candidates bring deep hands-on expertise in vehicle electrical systems and telematics, paired with a structured approach to root-cause analysis, documentation, and mentoring junior technicians.
What you will do
- Lead onsite investigation and resolution of complex Geotab Video hardware, installation, power, harness, calibration, mounting, connectivity, and SD-card issues.
- Own hardware readiness for enterprise pilots, including pre-installation reviews, vehicle assessments, installation planning, deployment support, and troubleshooting.
- Travel to customer and pilot locations to resolve issues within days and support successful conversion from pilot to contract.
- Plan and manage controlled field data-collection activities, including vehicle rental, scenario design, testing, and delivery of training footage to the Vision team.
- Serve as the technical escalation point for junior technicians, customers, partners, installers, and internal teams during high-priority field issues.
- Create clear installation guides, diagnostic procedures, test plans, field reports, pilot-readiness checklists, and training-data documentation.
- Coach and support junior field technicians through hands-on guidance, knowledge sharing, field shadowing, and review of technical documentation.
What you need
- Hold a bachelor's degree in a related field or possess an equivalent combination of education and relevant work experience.
- Demonstrate strong experience diagnosing and resolving vehicle hardware, electrical, installation, connectivity, or telematics issues in field environments.
- Possess working knowledge of vehicle electrical systems, power management, wiring, fuses, grounding, harnesses, connectors, and safe routing practices.
- Show proficiency with vehicle-mounted cameras, telematics devices, GPS, cellular connectivity, SD cards, sensors, calibration procedures, and related diagnostic tools.
- Exhibit strong root-cause analysis and troubleshooting skills with the ability to work effectively when information is incomplete.
- Demonstrate strong technical writing and communication skills to explain complex issues to technical and non-technical stakeholders.
Nice to have
- Experience with fleet management, telematics, connected vehicles, automotive technology, computer vision, or AI-enabled camera systems
- Familiarity with tools such as Jira and MyGeo
Benefits
- Opportunities to innovate
- Great benefits
- Fun and inclusive work culture
Skills and tech stack
Questions candidates ask
What travel is required for this role?
This role requires traveling to customer and pilot locations to resolve issues within days, minimizing pilot disruption and supporting successful conversion from contract. The position also involves traveling to access representative vehicles for controlled data-collection activities.
What teams will I collaborate with?
You will partner with Computer Vision, Hardware, Product, Customer Success, Support, Sales, and Engineering teams to communicate field findings and coordinate the resolution of technical issues.
What are the primary responsibilities regarding AI?
The role coordinates cross-functional programs and plans controlled field data-collection activities that support the delivery of new AI behaviors. You will support training-data generation by renting representative vehicles, installing camera kits, staging target scenarios, and collecting video with known ground truth.