About this role
Geotab builds advanced IoT and connected transportation solutions, integrating vehicle data with web-based analytics to enhance fleet safety, sustainability, and productivity while leveraging machine learning to train computer vision models. The Field Hardware Technician supports the specialized Video Tiger Team by delivering hands-on technical assistance at customer and pilot locations, installing and calibrating camera systems, and gathering controlled video data for AI model development. Ideal candidates combine foundational automotive electrical knowledge with practical problem-solving skills, comfort with frequent travel, and the ability to work independently in dynamic field environments.
What you will do
- Travel frequently to customer, partner, pilot, and test locations to install, configure, calibrate, and troubleshoot Geotab video and telematics hardware.
- Manage assigned hardware activities across the entire enterprise pilot lifecycle, from initial preparation through final closeout.
- Diagnose and resolve technical issues related to power connections, wiring harnesses, camera positioning, connectivity, and equipment storage.
- Support controlled data collection initiatives by staging representative vehicles and recording targeted driving scenarios according to strict instructions.
- Document completed work thoroughly, capture accurate diagnostic details, and escalate complex technical problems to internal teams with supporting evidence.
- Maintain the operational readiness of mobile camera kits, tools, spare parts, and other essential field equipment.
- Collaborate professionally with customers, partners, and internal engineering groups to share field feedback and resolve recurring product issues.
What you need
- Possess a basic understanding of vehicle electrical systems, wiring, power connections, or general automotive electronics.
- Demonstrate the ability to operate hand tools, diagnostic gear, and test equipment safely and effectively.
- Apply systematic troubleshooting methods to isolate technical issues and identify likely root causes.
- Follow detailed installation, calibration, testing, and data collection procedures with strong attention to detail.
- Communicate clearly through verbal and written channels while documenting technical work accurately.
- Maintain the willingness and ability to travel approximately seventy percent of the time to various customer and outdoor sites.
- Commit to workplace safety standards, data privacy protocols, and professional customer interactions.
Nice to have
- Familiarity with vehicle-mounted cameras, telematics devices, GPS equipment, networking, or connected-vehicle technology
- Post-secondary certificate, diploma, or degree in Automotive Technology, Electrical or Electronics Technology, Mechatronics, Engineering Technology, Computer Systems, or a related field
Benefits
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
Skills and tech stack
Questions candidates ask
What is the travel requirement for this position?
The role requires a willingness and ability to travel approximately 70% of the time to customer, partner, pilot, and test locations.
What kind of hybrid work model does the company offer?
Geotab has adopted a flexible hybrid working model that supports both in-person and virtual work, allowing employees to visit the office as often as they like.
What are the internet requirements for working from home?
When working from home, you are required to have a reliable internet connection with at least 50mb DL and 10mb UL.
How does the company verify work eligibility in the United States?
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.