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Senior Customer Success Manager, Managed Inference

CrusoeSan Francisco, CA - USCloud Go-To-Market (GTM)
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Salary
$190K - $215K USD
Job type
Full-time
Posted
7 Jul 2026
Status
Open · checked 7d ago

About this role

Crusoe is hiring a full-time Senior Customer Success Manager to join the Cloud Go-To-Market team in San Francisco, California. This position is ideal for an experienced professional with a background in customer engagement and cloud computing who wants to help enterprise clients maximize their artificial intelligence initiatives.

Role Overview

As a Senior Customer Success Manager for Managed Inference at Crusoe, the incumbent will serve as a vital link between clients and internal technical departments. This role centers on guiding strategic accounts through the complexities of launching and scaling production artificial intelligence and machine learning applications. The successful candidate will help organizations achieve performance, reliability, scalability, and cost optimization targets while ensuring overall client satisfaction and retention.

Key Responsibilities

Build and maintain long-lasting strategic relationships with artificial intelligence-native accounts operating production inference workloads.
Act as the technical liaison between clients and internal engineering or product groups to align goals and communicate feedback.
Provide guidance on model deployment strategies, GPU utilization, autoscaling, throughput management, observability, and production readiness.
Conduct periodic reviews to track client progress, consumption trends, latency metrics, uptime, and return on investment.
Coordinate with product and engineering teams to define customer journeys and influence roadmap priorities.
Deliver educational workshops and training sessions on product usage and benefits.
Handle service escalations, critical production events, and issue resolution as a trusted advisor.
Develop case studies showcasing client achievements and collaborate on industry trends.

Requirements

Hold a bachelor’s degree in Business, Engineering, or a related field, with advanced degrees considered a plus.
Bring a minimum of 3 years of professional experience supporting enterprise cloud, artificial intelligence, machine learning, developer platform, or infrastructure customers.
Demonstrate a strong technical background in cloud platforms, artificial intelligence, and machine learning technologies.
Possess familiarity with inference workloads, model serving architectures, containers, APIs, and GPU infrastructure.
Display excellent interpersonal, communication, and presentation capabilities, with the ability to connect with both executive stakeholders and technical teams.
Thrive in a fast-paced setting characterized by iterative environments.

Nice to Have

Experience supporting Managed Inference, model serving platforms, large language model deployments, artificial intelligence agents, or GPU-based inference environments.
Familiarity with large language models, retrieval-augmented generation architectures, agentic applications, and inference optimization concepts.

Skills and Tools

Kubernetes
LLM
RAG
Cloud computing platforms
GPU infrastructure and container technologies

Salary and Benefits

Compensation ranges from $190,000 to $215,000 OTE, determined by applicant knowledge, education, abilities, and market alignment.
Restricted Stock Units included in all offers.
Comprehensive medical, dental, and vision insurance alongside employer HSA contributions.
Paid time off, holidays, leave programs, and paid parental leave.
401(k) retirement plan featuring a company match of up to 4% of salary.
Additional perks including commuter benefits, cell phone stipends, daily meal allowances, professional development reimbursement, and wellness support.

About the Company

Crusoe operates as a vertically integrated artificial intelligence infrastructure enterprise built from the ground up to own and manage every layer of the stack, from electrons to tokens. The organization uses an energy-first approach to power demanding workloads while improving infrastructure sustainability.

How to Apply

Interested candidates should visit the official Crusoe careers page to submit an application for this position.

Skills and tech stack

KubernetesLLMRAG

Questions candidates ask

What is the salary range for the Senior Customer Success Manager position?

The compensation range is between $190,000 and $215,000 OTE, supplemented by Restricted Stock Units.

Where is this job located?

This full-time position is based in San Francisco, California.

How many years of experience are required?

Applicants must have at least 3 years of experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers.

What educational background is expected?

A bachelor’s degree in Business, Engineering, or a related field is required, while an advanced degree is preferred.

What department manages this role?

This role sits within the Cloud Go-To-Market department.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site