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Senior Customer Success Manager, Managed Inference

CrusoeDenver, CO - USCloud Go-To-Market (GTM)
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Salary
$190K - $215K USD
Job type
Full-time
Posted
7 Jul 2026
Status
Open · checked 7d ago

About this role

Crusoe is seeking a full-time Senior Customer Success Manager to join the Cloud Go-To-Market team in Denver, Colorado. This role suits a technical professional with a background in cloud computing and artificial intelligence who wants to guide enterprise clients through complex inference deployments.

Role Overview

The Senior Customer Success Manager acts as a vital bridge between clients and internal technical departments. This position focuses on driving client success, maximizing solution value, and steering strategic relationships with AI-native organizations running production workloads. The professional in this position will help clients achieve key milestones in performance, reliability, scalability, and cost optimization.

Key Responsibilities

Build and maintain long-term relationships with strategic accounts running production AI inference workloads.
Guide clients on model deployment strategies, GPU utilization, autoscaling, throughput management, and production readiness best practices.
Monitor customer adoption trends, latency metrics, uptime, capacity utilization, and business outcomes to spot risks and growth opportunities.
Coordinate closely with product, engineering, and solutions teams to advocate for client needs and shape product roadmaps.
Deliver customer training sessions, lead workshops, and author case studies highlighting user success.
Act as a trusted advisor during client escalations, service incidents, and critical production events to ensure swift issue resolution.

Requirements

Minimum of 3 years of professional experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers.
Bachelor’s degree in Business, Engineering, or a related field.
Strong technical foundation in cloud computing platforms, AI, and machine learning technologies.
Solid understanding of inference workloads, model serving architectures, Kubernetes, containers, APIs, GPU infrastructure, and AI application deployment patterns.
Excellent interpersonal, communication, and presentation skills with the ability to engage executive stakeholders and deeply technical teams alike.

Nice to Have

Advanced degree.
Experience supporting Managed Inference, model serving platforms, large language model deployments, AI agents, or GPU-based inference environments.
Familiarity with large language models, retrieval-augmented generation architectures, agentic applications, model performance metrics, and inference optimization concepts.
Experience managing strategic accounts running production AI workloads.

Skills and Tools

Kubernetes
Large Language Models
Retrieval-Augmented Generation
Cloud computing platforms and APIs
GPU infrastructure and inference optimization

Salary and Benefits

Compensation range of $190,000 to $215,000 OTE, backed by restricted stock units.
Comprehensive medical, dental, and vision insurance alongside employer contributions to health savings accounts.
Retirement plan featuring a company match up to 4% of salary.
Paid time off, holidays, leave programs, parental leave, and volunteer time off.
Life insurance, short-term and long-term disability, and global travel insurance.
Perks including professional development, tuition reimbursement, wellness support, commuter benefits, cell phone stipends, and daily meal allowances.

About the Company

Crusoe operates as a vertically integrated artificial intelligence infrastructure company built to power demanding AI workloads from energy to tokens. The organization focuses on solving power bottlenecks through an energy-first approach that makes AI infrastructure efficient and sustainable.

How to Apply

Interested candidates should visit the official company careers page to submit an application for this opportunity.

Skills and tech stack

KubernetesLLMRAG

Questions candidates ask

What is the salary range for the Senior Customer Success Manager?

The compensation range is between $190,000 and $215,000 OTE, plus restricted stock units.

Where is this job located?

This position is based in Denver, Colorado, and is not a remote role.

How much experience is required?

Applicants must have at least 3 years of experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers.

What department does this role belong to?

This role is part of the Cloud Go-To-Market team.

What educational background is needed?

A bachelor’s degree in Business, Engineering, or a related field is required, and an advanced degree is preferred.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site