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Senior Customer Success Manager

CrusoeSan Francisco, CA - USCloud Go-To-Market (GTM)
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Salary
$190K - $215K USD
Job type
Full-time
Posted
21 Nov 2025
Status
Open · checked 7d ago

About this role

Crusoe is hiring a full-time Senior Customer Success Manager to join the Cloud Go-To-Market team in San Francisco, California. This role suits a technically proficient professional with expertise in cloud computing and AI who wants to help clients maximize the value of advanced infrastructure solutions.

Role Overview

The Senior Customer Success Manager serves as a pivotal bridge between clients and internal technical teams. This position focuses on driving customer satisfaction, guiding implementations, and empowering organizations to reach their business and sustainability objectives within a fast-paced environment.

Key Responsibilities

Build and nurture long-lasting client relationships by understanding unique business and technical objectives.
Act as a primary technical liaison between customers and internal engineering staff.
Deliver technical support and guidance for cloud-based artificial intelligence and machine learning deployments, including Kubernetes implementations.
Track performance metrics, conduct regular reviews, and measure return on investment.
Partner with product and engineering units to map out customer journeys and address operational challenges.
Develop compelling case studies highlighting successful client milestones.
Provide strategic insights by monitoring emerging industry trends and regulatory updates.
Host informative training sessions and workshops for product users.
Resolve client inquiries efficiently to maintain strong retention rates.

Requirements

Bachelor’s degree in Engineering, Computer Science, or a related discipline (advanced degrees are preferred).
Demonstrated professional background in technical account management, customer success, or equivalent technology roles.
Solid technical grounding in machine learning, artificial intelligence, and cloud platforms.
Exceptional communication, presentation, and interpersonal abilities.
Proven capacity to establish meaningful connections across all organizational levels.
Adaptability to thrive in fast-moving settings with iterative details.

Skills and Tools

Kubernetes
Cloud Computing Platforms
Artificial Intelligence and Machine Learning Technologies

Salary and Benefits

Annual compensation ranging from $190,000 to $215,000 OTE, determined by factors such as qualifications, internal equity, and market alignment.
Restricted Stock Units included with all offers.
Comprehensive medical, dental, and vision insurance coverage.
Employer contributions toward Health Savings Accounts (HSA).
401(k) retirement plan featuring up to a 4% company match.
Paid time off, holidays, parental leave, and volunteer time off.
Life insurance, alongside short-term and long-term disability coverage.
Professional development programs and tuition reimbursement.
Wellness resources and mental health support.
Commuter benefits for parking and transit, plus a cell phone stipend.

About the Company

Crusoe operates as a vertically integrated artificial intelligence infrastructure company built to manage every layer of the technology stack from electrons to tokens. The organization applies an energy-first approach to fulfill growing demands for AI compute while supporting environmental sustainability.

How to Apply

Interested candidates should visit the official Crusoe careers page to submit an application for this position.

Skills and tech stack

Kubernetes

Questions candidates ask

What is the salary range for the Senior Customer Success Manager role?

The compensation ranges between $190,000 and $215,000 OTE, and all offers include Restricted Stock Units.

Where is this job located?

This position is located in San Francisco, California.

What educational background is required?

A bachelor’s degree in Computer Science, Engineering, or a related field is required, though advanced degrees are preferred.

What specific technical skills are mentioned for this role?

Candidates should have a strong technical foundation in cloud computing, artificial intelligence, machine learning, and Kubernetes solutions.

Is this a remote position?

No, this is an on-site role based in San Francisco, California.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site