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Senior Customer Success Manager

CrusoeNew York, NY - USCloud Go-To-Market (GTM)
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Salary
$190K - $215K USD
Job type
Full-time
Posted
2 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

Crusoe seeks a full-time Senior Customer Success Manager to join the Cloud Go-To-Market team in New York, NY. This position suits a skilled professional with expertise in client engagement and technical cloud environments who wants to help clients maximize artificial intelligence solutions.

Key Responsibilities

Build and maintain lasting relationships with clients by understanding their business needs and technical goals.
Serve as the primary technical bridge connecting clients and internal technical teams for seamless communication.
Offer technical guidance during the implementation and optimization of cloud-based artificial intelligence, machine learning, and Kubernetes solutions.
Monitor customer progress through regular reviews, tracking key performance indicators and return on investment.
Partner with product and engineering teams to map out customer journeys, challenges, and new opportunities.
Lead training workshops and sessions to educate customers on product benefits and platform utilization.
Resolve customer concerns quickly to maintain high levels of satisfaction and retention.
Develop case studies that highlight customer wins and successes.
Stay informed regarding regulatory shifts, technological developments, and industry trends to advise clients strategically.

Requirements

Hold a bachelor's degree in Computer Science, Engineering, or a related field, with advanced degrees preferred.
Bring professional experience working in technical account management, customer success, or similar technology-driven environments.
Demonstrate a strong technical background in cloud computing platforms, artificial intelligence, and machine learning technologies.
Possess excellent presentation, interpersonal, and communication skills with the ability to explain complex concepts clearly.
Exhibit a proven capability to build strong relationships across all levels of an organization.
Show comfort working within a fast-paced environment featuring iterative or ambiguous fact-sets.

Skills and Tools

Kubernetes
Cloud Computing Platforms
Artificial Intelligence and Machine Learning Technologies
Customer Relationship Management
Technical Account Support

Salary and Benefits

Annual compensation ranges between $190,000 and $215,000 OTE, determined by factors such as education, experience, skills, and internal equity.
Restricted Stock Units included with all offers.
Comprehensive medical, dental, and vision insurance coverage.
Employer contributions to health savings accounts.
Paid time off, paid holidays, and paid parental leave.
401(k) retirement plan featuring a company match of up to 4% of salary.
Life insurance alongside short-term and long-term disability coverage.
Professional development funds and tuition reimbursement.
Mental health and wellness support programs.
Commuter benefits covering transit and parking.
Cell phone stipend and volunteer time off.

About the Company

Crusoe operates as a vertically integrated artificial intelligence infrastructure company built from the ground up, owning and operating every layer of the stack from electrons to tokens. The organization focuses on solving power bottlenecks for the AI industry using an energy-first approach that prioritizes sustainability and speed for innovators.

How to Apply

Interested candidates should visit the official Crusoe careers page to submit an application for this position.

Skills and tech stack

Kubernetes

Questions candidates ask

What is the salary range for the Senior Customer Success Manager position?

Compensation is paid between $190,000 and $215,000 OTE, determined by education, experience, knowledge, skills, internal equity, and market data alignment.

Where is this job located?

This role is located in New York, NY, on-site within the Cloud Go-To-Market department.

What educational background is required?

Applicants must hold a bachelor's degree in Computer Science, Engineering, or a related field, though advanced degrees are preferred.

What technical knowledge is needed for this role?

Candidates need a strong technical foundation in cloud computing platforms, artificial intelligence, machine learning technologies, and Kubernetes solutions.

Are benefits included with this position?

Yes, benefits include health insurance, 401(k) matching up to 4%, restricted stock units, paid parental leave, HSA contributions, and professional development reimbursement.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site