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Senior Customer AI Engineer - Token Factory

NebiusRemote - EuropeTechnical Account Management
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Senior
Posted
9 Oct 2026
Status
Open · checked 7d ago

About this role

Nebius is seeking a remote-based Senior Customer AI Engineer in Europe to guide enterprise clients through the deployment and scaling of artificial intelligence workloads on cloud infrastructure. This position suits an experienced technical professional who enjoys bridging the gap between customer engineering teams and internal infrastructure builders.

Role Overview

The Senior Customer AI Engineer focuses on helping clients transition their artificial intelligence projects from proof-of-concept stages into stable, scalable production environments. Operating from a remote setup within Europe, the professional in this position collaborates closely with internal product teams and external developers to optimize performance, manage incidents, and drive technical success without engaging in direct sales quotas.

Key Responsibilities

Direct the operational transition of client workloads from initial testing phases into full production.
Oversee system performance metrics such as latency, throughput, cost efficiency, and reliability.
Partner directly with client engineering teams to deliver best practices and practical troubleshooting solutions.
Serve as the main technical point of contact during production issues and coordinate internal incident resolution.
Gather direct product feedback from real-world usage to guide infrastructure and product teams.

Requirements

Practical working knowledge utilizing inference frameworks including TensorRT, vLLM, or comparable tools.
Solid technical understanding covering distributed systems, cloud infrastructure, high-load applications, and large language model workloads.
Demonstrated capability to troubleshoot complex system performance challenges.
Prior professional background working directly alongside technical customers and machine learning teams.
Strong organizational habits, a proactive mindset, and the ability to balance multiple client priorities.

Nice to Have

Professional background working with GPU workloads or specialized artificial intelligence infrastructure.
Previous experience in technical support, site reliability engineering, or solutions engineering within business-to-business environments.

Skills and Tools

vLLM
TensorRT
Distributed Systems
Cloud Infrastructure
LLMs and Inference Workloads

Salary and Benefits

Competitive financial compensation package.
Professional career development and continuous learning opportunities.
Workplace flexibility coupled with high autonomy and ownership.
Collaborative, international team environment focused on artificial intelligence.

About the Company

Nebius develops a full-stack cloud infrastructure platform designed to support developers and enterprises throughout the artificial intelligence lifecycle from data training to production deployment. Listed on Nasdaq under the ticker NBIS and headquartered in Amsterdam, the company maintains a global presence with research and development hubs spanning Europe, the United Kingdom, North America, and Israel.

How to Apply

Interested candidates should visit the official Nebius careers page to submit an application for this remote position.

Skills and tech stack

vLLMTensorRTLLMsReactDistributed Systems

Questions candidates ask

Is this a sales or account management role?

No, this is a technical engineering position that focuses on customer success, production deployments, and performance optimization rather than direct sales.

Where is the position located?

The role is remote, with candidates welcome to work from Europe.

What technical frameworks are relevant for this position?

Candidates should have practical knowledge of inference frameworks such as vLLM, TensorRT, or similar technologies.

Will this role involve designing systems entirely from scratch?

No, the posting specifies that this is not a solution architect role, so building new systems from scratch is not the primary function.

How can I apply for the role?

Candidates must apply directly through the official Nebius careers page.

Ready to apply?

The application is on the official Nebius careers page.

Apply on company site