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Senior Cloud Support Engineer

CrusoeDallas, TX - USCloud Go-To-Market (GTM)
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Salary
Not listed
Job type
Full-time
Posted
23 Jun 2026
Status
Open · checked 7d ago

About this role

Crusoe is seeking a full-time Senior Cloud Support Engineer to join the Cloud Go-To-Market team in Dallas, Texas. This position suits an experienced technical professional with a passion for customer success and sustainable AI infrastructure.

Role Overview

Crusoe operates vertically integrated AI infrastructure that powers advanced workloads with sustainable energy. As a Senior Cloud Support Engineer, the individual will serve as the primary point of contact for technical support, helping customers successfully utilize Crusoe Cloud for machine learning, physics simulations, and computational biology. This full-time position requires working closely with internal engineering groups to resolve complex infrastructure challenges and maintain high customer satisfaction.

Key Responsibilities

Deliver exceptional technical support through Zendesk while meeting established service level agreements and maintaining a high customer satisfaction score.
Participate in a 24/7 on-call rotation to guarantee prompt resolution of critical technical alerts and incidents.
Diagnose and fix issues involving virtual machines, hardware failures, and scaling tests utilizing the command line interface and internal tools.
Handle alert triage, prepare for scheduled maintenance windows, and perform node delivery testing.
Partner with site reliability, networking, and storage teams through initial triage and root cause analysis delivery.
Follow global team collaboration and handoff workflows for ticketing procedures.
Build onboarding materials, knowledge base articles, and standard operating procedures.

Requirements

Hold a bachelor's degree in Computer Science, IT, Engineering, or a related field, or possess four or more years of equivalent technical experience.
Bring five or more years of background in a customer support environment, specifically within cloud, storage, or networking infrastructure.
Demonstrate strong Linux command-line interface skills alongside version control proficiency with Git.
Understand container orchestration like Kubernetes, workload management tools such as Slurm and Terraform, and monitoring platforms like Grafana.
Exhibit familiarity with major public cloud providers including AWS, Azure, and GCP.
Possess knowledge of high-performance computing technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking.
Display excellent communication abilities and the capacity to prioritize competing technical escalations.

Nice to Have

Professional certifications such as CKA, CKAD, CKS, KCNA, AWS Certified Solutions Architect, NVIDIA AI Infrastructure and Operations, or Linux Foundation credentials.
Advanced expertise in specific cloud platforms and services.
Background in automation tools and scripting languages.
Demonstrated problem-solving capabilities for complex issues.
Experience in mentoring, training, and onboarding peers.
Strong personal interest in sustainable technology.

Skills and Tools

AWS, GCP, Azure
Kubernetes, Terraform, Slurm
Linux CLI, Git
Grafana, Zendesk
Infiniband, RDMA, RoCE, SDN

Salary and Benefits

Compensation ranges between $130,000 and $155,000 annually, accompanied by a bonus and Restricted Stock Units.
Comprehensive medical, dental, and vision insurance alongside employer HSA contributions.
Paid time off, paid holidays, and paid parental leave.
Retirement plan featuring a company match up to four percent of the salary.
Additional offerings include life insurance, disability coverage, professional development, tuition reimbursement, mental health support, commuter benefits, cell phone stipends, and volunteer time off.

About the Company

Crusoe builds vertically integrated AI infrastructure designed to accelerate the abundance of energy and intelligence. By taking an energy-first approach, the company powers large-scale AI workloads while addressing critical power bottlenecks in a sustainable manner for the world.

How to Apply

Interested candidates should visit the official Crusoe careers page to submit an application for this opportunity.

Skills and tech stack

AWSGCPAzureKubernetesTerraform

Questions candidates ask

What is the salary range for the Senior Cloud Support Engineer position?

The salary ranges from $130,000 to $155,000 plus a bonus and Restricted Stock Units.

Is this job remote?

No, this position is located in Dallas, TX.

What level of experience is required for this role?

Candidates must have either a bachelor's degree in a related field or 4+ years of equivalent technical experience, along with 5+ years of customer support experience in cloud, storage, or networking environments.

Does this role require on-call duties?

Yes, engineers participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.

What specific cloud platforms should applicants be familiar with?

Applicants should have familiarity with public cloud platforms such as AWS, Azure, and GCP.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site