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Senior Cloud Support Engineer

CrusoeNew York, NY - USCloud Go-To-Market (GTM)
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Salary
$145K - $175K USD
Job type
Full-time
Posted
26 Aug 2026
Status
Open · checked 7d ago

About this role

Crusoe is seeking a full-time Senior Cloud Support Engineer in New York, NY to manage technical support for high-performance computing platforms. This role suits an experienced technical professional passionate about customer success and sustainable AI infrastructure.

Role Overview

Crusoe offers sustainable and cost-effective GPU compute power, advancing high-performance computing for fields like artificial intelligence, machine learning, physics simulations, and computational biology. As a Senior Cloud Support Engineer, the individual acts as the primary point of contact for technical support, empowering clients to effectively utilize Crusoe Cloud. This position involves diagnosing complex issues, collaborating with internal technical teams, and ensuring seamless customer operations.

Key Responsibilities

Deliver high-quality technical support via Zendesk, maintaining strict service level agreements and a 95 percent or higher customer satisfaction rate.
Join a 24/7 on-call rotation to quickly address and resolve critical operational issues.
Diagnose and troubleshoot virtual machines, hardware errors, and scaling evaluations utilizing the command-line interface and internal utilities.
Handle alert triage, prepare for scheduled maintenance windows, and perform node delivery evaluations.
Coordinate alongside Site Reliability Engineering, Networking, and Storage departments from initial triage through root cause analysis delivery.
Participate in global team coordination, ticketing handoff procedures, and on-call protocols.
Author onboarding guides, training manuals, knowledge base documentation, and standard operating procedures.

Requirements

Possess a Bachelor's degree in Computer Science, IT, Engineering, or a related discipline, or four or more years of equivalent technical background.
Demonstrate strong Linux command-line interface capabilities.
Utilize Git version control for code collaboration and management.
Bring five or more years of background in a customer support capacity within cloud, networking, or storage fields.
Knowledge of container orchestration tools like Kubernetes, workload management systems including Terraform and Slurm, plus monitoring platforms such as Grafana.
Familiarity with alternate public cloud environments such as AWS, Azure, and GCP.
Outstanding interpersonal and customer service talents with the ability to manage multiple escalations.
Familiarity with high-performance computing concepts like RDMA, Infiniband, Software Defined Networking, and RoCE.

Nice to Have

Professional certifications including CKA, CKAD, CKS, KCNA, AWS Machine Learning, Data Analytics, Solutions Architect, Developer, NVIDIA AI Infrastructure and Operations, Generative AI credentials, Infiniband, Linux Foundation IT Associate, or System Administrator.
Advanced expertise in specific cloud services.
Background in automation platforms and scripting.
Strong analytical capabilities for complex technical troubleshooting.
Demonstrated experience in training, mentoring, and onboarding peers.
Enthusiasm for environmental sustainability via technology.

Skills and Tools

AWS, GCP, Azure
Kubernetes, Terraform, Slurm
Linux CLI, Git
Grafana, Zendesk
Infiniband, RDMA, RoCE, SDN

Salary and Benefits

Annual base salary ranging between $145,000 and $175,000, plus a bonus.
Restricted Stock Units included with offers.
Paid time off and paid holidays.
Comprehensive medical, dental, and vision coverage alongside employer Health Savings Account contributions.
Paid parental leave, life insurance, short-term disability, and long-term disability.
Professional development and tuition reimbursement programs.
Mental health and wellness resources, commuter transit and parking benefits, plus a cell phone stipend.
401(k) plan featuring a company match up to four percent of salary, alongside volunteer time off.

About the Company

Crusoe operates as a vertically integrated artificial infrastructure enterprise that owns and manages the entire technology stack from energy sources to digital tokens. The organization powers massive artificial intelligence workloads while prioritizing energy-first and sustainable methodologies.

How to Apply

Candidates should apply directly on the official Crusoe careers page to submit their application for this position.

Skills and tech stack

AWSGCPAzureKubernetesTerraform

Questions candidates ask

What is the salary range for the Senior Cloud Support Engineer role?

The position offers a base salary between $145,000 and $175,000 per year, plus a bonus and Restricted Stock Units.

Is this position remote?

No, this role is located in New York, NY.

What level of experience is required?

Applicants must have a Bachelor's degree in a related field or at least 4 years of equivalent technical experience, along with 5 years of customer support experience in cloud, storage, or networking environments.

What tools and technologies will I work with?

The role involves working with Linux CLI, Git, Kubernetes, Terraform, Slurm, Grafana, Zendesk, and public clouds like AWS, Azure, and GCP.

Does the role require an on-call schedule?

Yes, engineers participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site