Role Overview
The Senior Cloud Support Engineer position at Crusoe in Dublin is a full-time opportunity focused on empowering customers to utilize sustainable GPU compute power for advanced AI workloads. This role is well-suited for a dedicated technical professional who enjoys solving complex challenges and helping clients achieve breakthroughs in research and development.
Key Responsibilities
Deliver exceptional technical support to clients utilizing Zendesk, aiming to satisfy high customer satisfaction targets and meet established service level agreements.
Take part in a 24/7 on-call rotation schedule to guarantee prompt resolution of urgent technical hurdles.
Investigate and fix problems involving virtual machines, physical hardware malfunctions, and scaling tests through command-line interfaces and internal toolsets.
Handle alert triage processes, prepare systems for scheduled maintenance windows, and execute node delivery testing.
Partner alongside Site Reliability Engineering, Networking, and Storage departments to move issues smoothly from initial classification through to root cause analysis delivery.
Follow established global team collaboration frameworks and handoff guidelines for support tickets and on-call operations.
Author onboarding materials, training resources, internal knowledge base documents, and standard operating procedures.
Requirements
Hold a bachelor degree in Information Technology, Computer Science, Engineering, or a related discipline, or alternatively bring at least 4 years of equivalent technical background.
Demonstrate strong command-line interface capabilities working within Linux operating environments.
Show proficiency using Git for version control, collaboration, and code management.
Bring a minimum of 5 years of background working in customer support functions, preferably focused on cloud computing, storage systems, or networking infrastructures.
Understand container orchestration solutions like Kubernetes, workload management platforms including Slurm and Terraform, and monitoring software such as Grafana.
Possess working knowledge of alternative public cloud service providers including AWS, Microsoft Azure, and Google Cloud Platform.
Exhibit professional communication and client service capabilities, alongside the skill to manage multiple competing escalations effectively.
Maintain familiarity with high-performance computing concepts such as Infiniband, RDMA, RoCE, and Software Defined Networking.
Nice to Have
Hold relevant professional credentials such as CKA, CKAD, CKS, KCNA, AWS Machine Learning, Data Analytics, Solutions Architect, or Developer certifications.
Possess credentials related to NVIDIA AI Infrastructure and Operations, Generative AI, or Linux Foundation system administration.
Exhibit deep specialization in particular cloud platforms, services, or modern automation and scripting tooling.
Display a proven history of mentoring, training, and onboarding new colleagues.
Show a genuine enthusiasm for advancing sustainable technology initiatives.
Skills and Tools
Linux CLI and Git version control
Kubernetes, Terraform, Slurm, and Grafana
AWS, GCP, and Azure public cloud knowledge
High-performance computing technologies including Infiniband, RDMA, RoCE, and SDN
Zendesk customer support platform
Salary and Benefits
Competitive compensation package provided as salary or hourly pay, determined by candidate background, skills, market alignment, and internal equity
Pension contributions
Private health insurance and dental insurance
Income protection and life assurance coverage
About the Company
Crusoe operates as a vertically integrated artificial intelligence infrastructure enterprise that owns and manages every level of the stack, turning energy directly into intelligence. The organization uses an energy-first strategy designed to make AI infrastructure cleaner for the planet and faster for developers. Team members collaborate across various disciplines including energy production, data center construction, manufacturing, and cloud services.
How to Apply
Interested candidates should visit the official Crusoe careers page to submit an application for this opportunity.
