About this role
Role Overview
Ownwell is hiring a Revenue Recovery Lead to build and manage financial systems, processes, and customer touchpoints in Austin, TX. This high-visibility G&A position suits an autonomous builder and operator ready to shape collections and reporting from the ground up.
Key Responsibilities
Establish the foundational accounts receivable aging visibility across current dashboards, reports, and segmentations categorized by product line and delinquency stage. Design automated outreach workflows tailored to billing habits, evaluate vendors for late-stage recovery, and document dispute resolution processes with clear SLAs. Engage directly with customers to identify payment bottlenecks, feed insights back to product and customer experience teams, and deploy AI tools to automate outreach and categorize disputes. Develop measurement infrastructure tracking DSO, bad debt rates, and recovery rates by channel, while defining compliance layers and escalation frameworks ranging from early reminders to write-offs.
Requirements
Demonstrate experience as a builder who has successfully implemented new operational, revenue, or customer success processes where none previously existed. Execute responsibilities with speed, creativity, and comfort in navigating high ambiguity without a pre-existing playbook. Bring AI fluency with a desire to integrate modern tools into daily automation and workflow management. Communicate clearly and empathetically with clients while handling nuanced payment discussions firmly. Apply strong analytical skills using spreadsheets and SQL, or possess a willingness to learn SQL quickly.
Skills and Tools
Salary and Benefits
Enjoy flexible paid time off alongside 11 company holidays and a company-wide closure during the final week of the year. Receive competitive health benefits covering team members and their families. Access an annual learning support stipend of $1,000 for individual professional development. Take advantage of up to 16 weeks of fully paid parental and bonding leave. Benefit from equity participation, complimentary real estate and tax consulting licensing and renewals, and access to the First Round Network.
About the Company
Ownwell operates a property tax solution designed for single-family rental and commercial real estate investors, operators, and property managers by combining data science, machine learning, and local expertise. Recognized as a top workplace by Fortune, BuiltIn, Inc, and Best Places to Work, the venture-backed company is supported by investors such as First Round Capital and Bessemer Venture Partners. Driven by core values of customer obsession, ownership, doing the right thing, collaboration, and accelerated innovation, the team embraces a fast-paced and positive culture.
How to Apply
Visit the official company careers page at ownwell.com to submit an application for this opportunity.
Skills and tech stack
Questions candidates ask
Where is the Revenue Recovery Lead located?
This position is located in Austin, TX.
Who does the Revenue Recovery Lead report to?
This role reports directly to the CEO.
What technical skill is required or must be learned?
Candidates must be comfortable using spreadsheets and either know SQL or be willing to learn it.
What benefits are provided regarding time off?
Employees receive flexible PTO, 11 company holidays, and a company-wide shutdown during the last week of the year.
Is prior collections experience required?
No, collections-specific experience is a plus rather than a strict requirement.