About this role
Professionals who possess a methodical mindset, strong analytical instincts, and an eagerness to experiment with artificial intelligence will thrive in this role. The team builds and manages advanced AI agents that power the decision intelligence platform for global logistics operations.
This individual will design, build, and maintain automated workflows for carrier monitoring, exception management, and performance tracking. Responsibilities include writing and refining prompts for large language models, collaborating with product and engineering groups, and partnering directly with customers to tailor AI solutions.
The position exists to drive operational efficiency and scalability through rigorous prompt engineering and workflow design within the AIA Operations organisation.
What you will do
- Design, build, and maintain AI agent workflows that automate carrier monitoring, performance tracking, exception management, and escalation processes.
- Write, test, iterate, and optimise prompts for large language models to ensure accuracy, reliability, and operational efficiency.
- Transform Product Requirements Documents into clear AI agent specifications that define functionality, success metrics, and constraints.
- Collaborate with engineers throughout the handover and deployment process to ensure workflows are correctly implemented at go-live.
- Partner directly with customers to understand operational goals and translate them into tailored AI agent workflows.
- Monitor agent performance on an ongoing basis to identify drift, degradation, or failure modes and refine prompts accordingly.
What you need
- Bring three to four or more years of experience in transportation operations, logistics technology, carrier management, or network operations.
- Demonstrate hands-on experience working with AI tools, automation platforms, or workflow-based technologies in an operational context.
- Possess troubleshooting experience across EDI, API, data pipelines, system configuration, and workflow orchestration.
- Show strong analytical skills using data, monitoring dashboards, and structured observation to diagnose problems and measure outcomes.
- Exhibit excellent written and verbal communication skills to read and interpret product requirements.
- Display a genuine curiosity about how LLMs work along with a methodical approach to testing and refining prompts.
Nice to have
- Global or multi-region experience in transportation operations or logistics technology
Skills and tech stack
Questions candidates ask
Where is this role located?
This position is based in Krakow, Poland. The company is headquartered in Chicago, Illinois, with a second headquarters in Bengaluru, India.
What kind of technical background is required?
Candidates need hands-on experience with AI tools, automation platforms, or workflow-based technologies in an operational context. Experience troubleshooting EDI, APIs, data pipelines, and workflow orchestration is also necessary.
Who will this person collaborate with?
The role partners closely with global Product, Engineering, AI, and Operations leaders. Additionally, this person collaborates directly with external customers to gather feedback and translate operational goals into tailored workflows.
What are the primary day-to-day duties regarding AI?
Duties include designing and maintaining AI agent workflows, writing and testing prompts for large language models, running structured evaluations, and monitoring agent performance to prevent drift or failure modes.