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Product Specialist - DACH (AI x Greentech) (m/f/d)

ReonicBerlinOperations
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Salary
Not listed
Job type
Full-time
Posted
15 Jan 2026
Status
Open · checked 9d ago

About this role

Role Overview

Reonic is seeking a Product Specialist - DACH to join their team on a full-time, on-site basis in Berlin. This position suits professionals with a background in technical customer service who want to advance renewable energy and artificial intelligence technology.

Key Responsibilities

Serve as the primary contact for various B2B clients, such as solar installers and utilities across German-speaking markets.
Address technical inquiries concerning the company system, solar solutions, and heat pumps starting immediately following contract signing.
Gather client feedback and work closely with the development team to improve software functionality.
Support clients daily through phone calls and the support chat to elevate overall satisfaction.
Spot technical obstacles and partner with the engineering team to refine solutions.
Design and execute strategic projects designed to advance company innovation and expansion.

Requirements

Professional background in B2B customer service or customer success, featuring direct client engagement.
Technical background, such as industrial engineering or a related field.
Prior involvement in the start-up ecosystem.
Strong drive to support the renewable energy sector and generate positive outcomes.
Professional communication and presentation proficiency in both German and English.
C2 German language proficiency is mandatory for this position.

Nice to Have

While specific tool certifications are not listed, enthusiasm for renewable technology and the willingness to learn system specifics quickly are highly encouraged.

Skills and Tools

B2B Customer Support
Technical Problem Solving
Customer Success Management
Software Enhancement Feedback
Project Planning
German and English Communication

Salary and Benefits

Competitive compensation package.
Gym membership and office coffee.
Regular team events and social gatherings.
Provision of a MacBook for professional use.
Opportunities for continuous career development and personal growth.

About the Company

Reonic builds an artificial intelligence operating system designed to simplify renewable technology for installers. Supported by top-tier venture capital investors and trusted by more than 3,000 business customers, the enterprise is expanding rapidly. The team works fully in-person five days a week from a vibrant office located near Hackescher Markt in Berlin.

How to Apply

Interested candidates should submit their application directly through the official Reonic careers page.

Questions candidates ask

Where is this job located?

This full-time position is based on-site in Berlin, with the office located near Hackescher Markt.

What language proficiency is required?

C2 German proficiency is required, alongside excellent communication abilities in both German and English.

What experience is needed for this role?

Candidates need experience in B2B customer service or success, a technical background such as industrial engineering, and previous experience working in a start-up environment.

What perks and benefits are offered?

Benefits include competitive pay, a gym membership, office coffee, regular team events, a MacBook, and professional growth opportunities.

What does Reonic do?

Reonic provides an AI operating system designed to simplify renewable technology for business customers like solar installers and utilities.

Ready to apply?

The application is on the official Reonic careers page.

Apply on company site