Principal Product Manager, AI-Native Merchant Experiences
About this role
Complex payment operations and dispute queues require too much manual effort from merchants, a friction point this hire will solve by owning an AI assistant that queries data, provides insights, and executes actions on their behalf. The team builds a shared foundation that allows product domains across the company to contribute reporting, configurations, and specialized capabilities into a unified merchant interface.
Working in San Francisco, the successful candidate sets the multi-quarter product strategy, defines safety boundaries for agentic workflows, and collaborates with engineering, design, and legal to ship features that reduce manual toil. Ideal candidates bring hands-on experience with LLM-powered products, deep comfort with ambiguity, and a track record of translating complicated backend systems into simple user experiences.
What you will do
- Set the vision and multi-quarter strategy for how merchants run their business through an AI assistant.
- Determine what the assistant can execute independently, what requires user confirmation, and what actions are restricted.
- Take product capabilities from initial idea to production while driving measurable outcomes for customers.
- Define quality and safety standards for merchant-facing agentic capabilities across the platform.
- Enable product teams across different domains to contribute functionalities to a shared foundational surface.
- Lead cross-functional groups spanning product, design, engineering, analytics, commercial, marketing, and legal.
What you need
- Bring 5 or more years of experience building customer-facing products within high-growth tech or fintech environments.
- Demonstrate hands-on experience shipping AI-native, LLM-powered, conversational, or workflow automation products to real users.
- Show a proven track record of scaling customer-facing products with material business impact.
- Translate complex customer needs and commercial priorities into actionable multi-quarter product strategies.
- Utilize analytical rigor to set clear metrics, track targets, and measure impact using data.
- Simplify intricate, regulated, or high-stakes system architectures into clear experiences for the end user.
Benefits
- Equity (RSUs)
- 401(k)
- Health coverage
- Dental coverage
- Vision coverage
Skills and tech stack
Questions candidates ask
What are the in-office expectations for this role?
This role is based in the San Francisco office. The company operates on an office-first model and expects employees to work in-office at least 3 days a week on average.
What is the salary range for this position?
The annual base salary range is $330,000 to $462,000. Total compensation also includes equity in the form of RSUs, 401(k), and health, dental, and vision benefits.
How long does the interview process typically take?
The interview process tends to take about 4 weeks to complete, though this may fluctuate depending on the role. Candidates with specific time constraints can communicate them with their recruiter to accommodate them where possible.
When can I expect to hear back after submitting an application?
The team aims to get back to applicants regarding their submission within 5 business days.