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Partner Success Engineer

DeepgramUSA - RemoteCustomer Success
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Salary
$195K - $235K USD
Job type
Full-time
Work mode
Remote
Posted
24 Apr 2026
Status
Open · checked 7d ago

About this role

Deepgram seeks a Partner Success Engineer for a full-time, remote position within the USA to manage strategic technology and business partners end-to-end. This role suits a hands-on professional who combines expert technical consulting, strategic partner management, and an AI-first operating model to drive joint adoption and uncover expansion.

Role Overview

As a Partner Success Engineer, the individual acts as the technical advisor and strategic owner for a portfolio of strategic partners. The position sits within the Customer Success department, operating at the intersection of partners, product, and growth. Responsibilities include guiding architecture discussions, running demos, troubleshooting integrations, and building systems that allow the broader team to scale over time in a fast-paced AI environment.

Key Responsibilities

Serve as the technical advisor and strategic owner for a portfolio of strategic partners, engaging stakeholders from developers up to CIOs and CTOs.
Own the complete partner lifecycle encompassing onboarding, adoption, technical enablement, expansion, and advocacy.
Drive joint adoption through live demonstrations, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
Run continuous discovery to uncover partner problems, assess business impact, and translate findings into actionable requirements for product and engineering teams.
Identify and scope expansion opportunities such as cross-sells, upsells, multi-product use, and co-sells alongside Sales, while leading executive business reviews.
Act as the internal voice of the partner to influence roadmaps, go-to-market strategy, and support tools.
Monitor adoption, usage metrics, account health, and expansion to drive outcomes, including occasional travel to partner sites.
Operate with an AI-first mindset by default, building tools, agents, and workflows that permanently eliminate recurring work.

Requirements

Significant background in technical, customer-facing roles such as Technical Account Management, solutions or sales engineering, enterprise customer success, implementation, or support within API-driven, developer-first, or AI companies.
Proven track record blending partner or customer ownership with technical depth in solution design, troubleshooting, and commercial growth.
Hands-on experience leading enterprise-level demos, proofs of concept, or technical workshops.
Demonstrated success in identifying and securing expansion within complex enterprise or partner accounts.
Fluency discussing APIs, integrations, and developer workflows with the ability to handle basic technical troubleshooting.
Strong understanding of partner ecosystems and channel business models, including resale, referral, integration, co-marketing, and co-selling dynamics.
Experience engaging both technical evaluators like developers and architects, alongside executive buyers such as CIOs, CTOs, and VPs of Engineering.
Exceptional communication, influence, and structured relationship-building skills across technical and business audiences.
Evidence of a self-built tool, agent, script, or workflow that permanently eliminated recurring tasks.
An AI-native operating model demonstrating specific workflows that depend structurally on advanced AI tools.

Nice to Have

Background in machine learning, voice AI, cloud infrastructure, or developer-first technologies.
Telephony, CCaaS, or CPaaS background including tools like Twilio or Genesys.
Dual background spanning solutions engineering, technical account management, or support alongside customer success.
Familiarity with channel marketing, enablement programs, or technical enablement asset creation.
Working fluency with automation, scripting, or agent-building using Python, TypeScript, workflow tools, or agent frameworks.

Skills and Tools

Python
TypeScript
APIs and Developer Workflows
AI Tools and Agent Frameworks
Enterprise Technical Consulting

Salary and Benefits

Salary Range: $195,000 to $235,000 USD per year
Employment Type: Full-Time

About the Company

Deepgram is the leading platform underpinning the Voice AI economy, providing real-time APIs for speech-to-text, text-to-speech, and production-grade voice agents at scale. Over 200,000 developers and 1,300 organizations build voice offerings powered by Deepgram. Backed by a recent Series C led by global investors, the company operates with an AI-first mindset where artificial intelligence use is core to innovation, measurement, and everyday workflows.

How to Apply

Interested candidates should visit the official Deepgram careers page to submit their application.

Skills and tech stack

PythonTypeScript

Questions candidates ask

What is the salary range for the Partner Success Engineer role?

The salary range for this position is $195,000 to $235,000 USD per year.

Is this a remote position?

Yes, this is a full-time, remote position based in the USA.

Do I need to know how to code as a Partner Success Engineer?

No heavy coding is required, but candidates must be fluent in APIs, developer workflows, and technical conversations. Working fluency with Python, TypeScript, or automation tools is listed as a nice-to-have skill.

What does an AI-first mindset mean at Deepgram?

An AI-first mindset means actively using, experimenting with, and building advanced AI tools into everyday workflows, measuring success by how effectively AI is applied to deliver results.

How should I apply for this job?

You should apply directly on the official Deepgram careers page.

Ready to apply?

The application is on the official Deepgram careers page.

Apply on company site