Role Overview
The Operations Associate position at Handshake is a full-time, on-site role located in New York, NY. This individual contributor position suits a professional with at least one year of experience looking to drive operational programs within Central Operations.
Key Responsibilities
Manage the execution of operational workstreams across Central Operations functions, including Contractor Operations, Marketplace & Allocations, Trust & Safety, and Pay.
Retrieve, organize, and evaluate data to uncover trends, gaps, and areas for growth.
Keep an eye on key metrics and operational queues while actively resolving issues independently.
Design and implement process improvements rather than just documenting current workflows.
Handle daily escalations and requests by exercising good judgment on direct resolutions versus stakeholder involvement.
Collaborate alongside cross-functional teams on ad hoc initiatives and requests.
Requirements
Bring a minimum of 1+ years of experience working in operations, business support, or a related analytical individual-contributor capacity.
Demonstrate strong analytical abilities to leverage data for informed decisions and actions.
Possess comfort with ambiguity and the ability to determine the right approach without a fixed playbook.
Display strong organizational skills and attention to detail.
Demonstrate basic proficiency in SQL or similar data tools, or a strong willingness to learn quickly.
Exhibit clear written communication skills for documentation and stakeholder alignment.
Nice to Have
Prior exposure to Central Operations functions such as Contractor Operations, Marketplace & Allocations, Trust & Safety, or Pay.
Hands-on experience using SQL or additional data analysis tools.
Demonstrated history of taking ownership and driving improvements with minimal oversight.
Skills and Tools
SQL
Data analysis and organization
Process improvement
Written communication
Metric monitoring and queue management
Salary and Benefits
Annual base salary ranging from $92,000 to $115,000 paid in USD.
Equity in a fast-growing company.
Comprehensive financial wellness options including a 401(k) match, competitive pay, and financial coaching.
Family support benefits featuring paid parental leave, fertility benefits, and parental coaching.
Wellbeing coverage including medical, dental, and vision insurance, mental health support, and a $500 wellness stipend.
Professional growth provisions with a $2,000 learning stipend and ongoing development.
Flexible time off including flexible PTO, 15 holidays, and 2 flex days.
Connection opportunities through team outings and referral bonuses.
About the Company
Handshake powers 25 million job seekers, over 1 million employers, and 1,600 educational institutions based on the belief that everyone deserves a path to a great career. The organization launched Handshake AI to build an AI data business, working with frontier AI lab researchers to publish benchmarks, create evaluations, and push data boundaries.
How to Apply
Interested candidates should visit the official company careers page at joinhandshake.com/careers to submit an application for this position.
