Role Overview
Handshake is seeking a Mid-Market Customer Success Manager to join the Employer Revenue team on a full-time, remote basis in New York, NY. This position is ideal for a dedicated professional with a background in customer success who thrives in a dynamic startup environment and wants to help organizations maximize their return on investment.
Key Responsibilities
Oversee a portfolio consisting of approximately 60 to 75 accounts within the commercial segment, which includes small and medium businesses as well as mid-market companies with fewer than 2,500 employees.
Lead the customer onboarding process to guarantee a smooth transition onto the platform.
Promote product adoption by delivering ongoing training and guidance tailored to specific client objectives.
Cultivate durable relationships with various client personas, including directors and senior leadership.
Formulate and execute comprehensive success plans while actively identifying and reducing churn risk.
Conduct regular client meetings and lead Quarterly Business Reviews.
Spot expansion and cross-sell possibilities, handing them off to the account manager.
Gather client feedback and collaborate with internal product and engineering groups to advocate for product enhancements.
Secure client renewals by proving ongoing value and working alongside account managers during the renewal cycle.
Optimize current workflows or construct new operational assets to support team scaling.
Requirements
Three or more years of professional background in customer success, consulting, or account management.
A minimum of five years of total professional work experience.
Solid business acumen paired with extensive familiarity with standard customer success methodologies.
Strong commitment to a customer-centric philosophy.
Outstanding interpersonal, verbal, and written communication abilities.
Data-driven and analytical mindset capable of synthesizing large amounts of information for senior stakeholders.
Agile work style featuring meticulous attention to detail.
Self-driven disposition with an enthusiastic attitude and a readiness to operate within a startup setting.
Nice to Have
Prior background working within a SaaS startup.
Previous experience in the recruiting industry.
Skills and Tools
Customer Success management
Account portfolio management
Client onboarding and training
Relationship building and stakeholder management
Data analysis and reporting
Cross-functional collaboration
SaaS environment adaptability
Salary and Benefits
Annual salary range between $120,000 and $150,000 in USD
Equity ownership in a rapidly expanding enterprise
Financial wellness perks including a 401(k) match, competitive pay, and financial coaching
Family support programs such as paid parental leave, fertility benefits, and parental coaching
Comprehensive medical, dental, and vision health coverage alongside mental health support and a $500 wellness stipend
Professional growth provisions featuring a $2,000 learning stipend and continuous development opportunities
Remote and office stipends covering internet and commuting, alongside office perks like free lunch and gym access in the San Francisco location
Flexible paid time off, 15 holidays, and 2 flex days
Team outings and employee referral bonuses
About the Company
Handshake operates on the principle that every individual deserves a clear pathway to a rewarding career regardless of personal network or school origin. The platform currently connects millions of job seekers, employers, and educational institutions. Handshake has expanded rapidly, developing an extensive AI data business and working directly with frontier AI researchers, Fortune 500 partners, and top academic institutions.
How to Apply
Interested candidates should visit the official Handshake careers page to submit their application.
