About this role
Handshake is seeking a Mid-Market Account Manager to drive growth, manage renewals, and oversee a dedicated book of business in San Francisco, California, with remote flexibility. This role suits an experienced account management professional with a background in SaaS who wants to shape customer success and business expansion in a high-impact technology environment.
Role Overview
As a Mid-Market Account Manager, the professional owns gross dollar retention and drives portfolio growth. Responsibilities include running renewal cycles, identifying expansion opportunities, and executing upselling and cross-selling strategies. The position involves executive-level discovery, ROI demonstration, forecasting renewal outcomes, and partnering closely with Customer Success Managers to manage the commercial relationship and increase account penetration.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Handshake was founded on the principle that everyone deserves a path to a great career regardless of background or connections. The company powers 25 million job seekers, over one million employers, and 1,600 educational institutions. In 2025, Handshake launched Handshake AI, creating an AI data business that partners with frontier AI lab researchers to publish benchmarks and evaluations.
How to Apply
Interested candidates should visit the official company careers page at joinhandshake.com/careers to submit an application for this position.
Questions candidates ask
What is the salary range for the Mid-Market Account Manager role?
The annual salary for this position ranges from $136,000 to $170,000 USD.
What level of experience is required for this position?
Candidates must have 3-5+ years of account management or customer success experience in SaaS, including 1-3+ years of managing expansion and renewal revenue with quota responsibility.
Where is the job located?
The role is based in San Francisco, CA, with remote work flexibility, though candidates must be willing to work onsite from the SF or NYC office five days a week and travel as needed.
How many accounts will the account manager handle?
The role requires managing 50+ accounts in a portfolio model.
What benefits are included for full-time US employees?
Benefits include company equity, a 401(k) match, medical/dental/vision coverage, parental leave, learning and wellness stipends, flexible PTO, 15 holidays, and office perks like free lunch and gym access.