About this role
Handshake seeks a Manager, Scaled Customer Success to lead digital engagement strategies and oversee three Mid-Market CSMs in a remote capacity. This full-time role suits an operationally minded leader with experience designing AI-enabled workflows and coaching customer success teams.
Role Overview
Handshake is hiring a Manager, Scaled Customer Success to direct tech-touch digital engagement strategies and support a developing team. This position is remote and reports to the Employer Revenue department. The chosen professional will establish operating standards, build scalable processes, and guide the team through dynamic environments.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
Handshake launched with the mission to provide everyone a pathway to a rewarding career regardless of network or school background. The platform currently connects over 25 million job seekers, 1,600 educational institutions, and more than 1 million employers. Expanding rapidly in the AI economy, the organization works with frontier AI lab researchers to publish benchmarks and create evaluations.
How to Apply
Interested candidates should visit the official Handshake careers page to submit an application for this position.
Questions candidates ask
What is the salary range for this position?
The salary for this role ranges from $168,000 to $210,000 per year.
Is this job remote?
Yes, this is a remote employment opportunity.
How many direct reports will this manager oversee?
The manager will oversee and coach a team of three Mid-Market Customer Success Managers.
What kind of experience is required for this role?
Candidates need 5 to 8 years of relevant experience, including a strong Customer Success background, people leadership, scaled customer success program management, and hands-on AI workflow design.
Where should I submit my application?
You should apply directly on the official Handshake careers website.