Machine Learning Engineer (L3)

TwilioRemote - IndiaEngineering

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Opens the official Twilio careers page

Salary

Not listed

Job type

Full-time

Work mode

Remote

Experience

Senior · 5+ yrs

Posted

8 Oct 2026

Status

Open · checked 7d ago

About this role

Machine Learning Engineer (L3) is a full-time remote position based in India that suits an experienced machine learning professional wanting to build foundational AI capabilities for customer engagement. The role focuses on developing intelligent systems and contextual intelligence features within Twilio's Customer Memory Team.

Role Overview

The Machine Learning Engineer (L3) position involves designing and executing machine learning systems at scale. The professional in this role will handle ambiguous requirements, bridge theoretical research with production software, and create personalized experiences for customers using advanced artificial intelligence architectures.

Key Responsibilities

Develop new product functionalities within a fast-paced environment.

Design and execute rapid experiments based on initial ideas.

Conduct research into state-of-the-art large language model orchestration, retrieval strategies, and personalization.

Create machine learning systems capable of operating at Twilio scale.

Learn and apply new technical skills rapidly within a delivery-focused setting.

Integrate recent AI development stacks to focus on core product differentiation.

Requirements

Five or more years of applied machine learning or artificial intelligence experience with end-to-end system ownership.

Ability to operate in a zero-to-one setting with ambiguous requirements and a bias for action.

Proficiency in the Python programming language.

Experience creating cloud-based services on platforms like AWS, GCP, or Azure utilizing high-volume data, streaming, or real-time inference.

Expertise in designing and deploying production-grade machine learning systems involving large language model orchestration, embedding models, and vector stores.

Solid foundation in statistical machine learning algorithms, transformer models, and large language models.

Capability to elevate team standards through mentorship and design reviews without formal management authority.

Effective communication and collaboration skills for working in teams.

Nice to Have

Background in creating autonomous agents for multi-turn conversations and long-term context retention.

Experience in predictive modeling of user behavior, experiment design, and causal or counterfactual methods.

Background working within globally distributed teams.

Skills and Tools

Python

AWS

GCP

Azure

Large Language Models

Transformer Models

Vector Stores

Embedding Models

Salary and Benefits

Competitive pay

Generous time off

Parental and wellness leave

Healthcare coverage

Retirement savings program

Support for employee volunteering and donation efforts

About the Company

Twilio shapes the future of communications and provides solutions to hundreds of thousands of businesses while enabling developers to design personalized customer experiences. Operating with a remote-first culture, the enterprise values global inclusion, community volunteering, and initiative-taking team members.

How to Apply

Interested candidates should apply directly on the official Twilio careers page using an official email address.

Skills and tech stack

Python AWS GCP Azure LLM Transformer models Vector stores Embedding models LLMs Machine Learning

Questions candidates ask

Where is this job located?

This role is remote and based in India, specifically within Karnataka, Tamil Nadu, Telangana State, Maharashtra, and New Delhi.

How many years of experience are required?

Candidates must have 5 or more years of applied machine learning or artificial intelligence experience.

What programming language is required?

Proficiency in the Python programming language is required.

Is travel required for this remote position?

Occasional travel may be required to participate in project or team in-person meetings.

What benefits are offered with this position?

Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program, with specific offerings varying by location.

Ready to apply?

The application is on the official Twilio careers page.

Apply on company site