About this role
This role suits an experienced engineer with a background in building and scaling production-ready agentic systems who wants to lead technical and product direction in Boston. The Lead Engineer, Applied AI (Customer Agent) position at Klaviyo is an in-office role located in Boston, Massachusetts, focusing on conversational AI infrastructure.
Role Overview
Klaviyo is hiring a Lead Engineer, Applied AI (Customer Agent) to join its team in Boston, MA. This in-office position involves building and scaling conversational AI systems that allow brands to serve customers at scale. The role requires setting technical and product direction for a core area of the Customer Agent product from architecture to production while remaining hands-on with difficult technical challenges.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
The base pay range for U.S. locations is $176,000 to $264,000 USD, determined by factors such as job-related skills, experience, education, and location. Total compensation may include an annual cash bonus plan, variable compensation, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits.
About the Company
Klaviyo builds AI systems that power how ecommerce brands run their businesses by making first-party data accessible and actionable. The company emphasizes a collaborative workplace that values unique backgrounds and perspectives.
How to Apply
Interested candidates should apply directly on the official Klaviyo careers page.
Skills and tech stack
Questions candidates ask
Where is the Lead Engineer, Applied AI (Customer Agent) role located?
The position is based in Boston, MA and is an in-office role.
What is the salary range for this position?
The base pay range for U.S. locations is $176,000 to $264,000 USD.
Is travel required for this job?
The role may require up to 10% travel for onboarding, client or partner work, team meetings, and industry events, which is coordinated in advance.
What kind of systems will the engineer work on?
The engineer will work on conversational AI systems and agentic products that let brands serve their customers at scale.
Does the position involve direct management responsibilities?
The role mentors through design reviews rather than direct management.