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Labour AI Specialist

SonaLondonCustomer
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Salary
£85K – £100K
Job type
Full-time
Posted
24 Sept 2026
Status
Open · checked 7d ago

About this role

The Labour AI Specialist role is based in London at Sona, focusing on building and adapting labour forecasting and scheduling tools for hospitality and retail businesses. This position suits individuals with operational backgrounds who can bridge data analysis and direct customer engagement to optimize frontline workforce management.

Role Overview

Sona seeks a Labour AI Specialist in London to help retail and hospitality clients configure scheduling and forecasting models. The professional in this position analyzes trading data, collaborates directly with client teams on site, and demonstrates the return on investment of labor optimizations to executive leadership. Operations involve handling fluctuating demand patterns across multiple live client projects.

Key Responsibilities

Formulate labour rules using actual trading records alongside internal tools and operational expertise.
Visit customer sites to observe day-to-day realities such as inventory deliveries and closing routines.
Establish working relationships with site managers to ensure workload models are implemented properly.
Share impact metrics and financial returns with executives and general managers to secure approval for operational shifts.
Serve as the internal authority on workforce optimization during sales discussions.
Handle tasks across active client accounts based on shifting operational priorities.

Requirements

Operational experience within retail, hospitality, or related hourly-workforce environments with variable demand.
Ability to present ideas and secure consensus from customer leadership and executive boards.
Familiarity with technology and the capacity to adopt new software and AI utilities swiftly.
Competence in reviewing data independently to drive decision-making.
Capability to work effectively without a rigid operating manual.
Willingness to integrate AI applications into daily routines to enhance productivity.

Nice to Have

Background in retail or workforce management with concepts relevant to hospitality.
Commercial finance experience establishing credibility with business operators.

Skills and Tools

AI tools
Forecasting tools
Scheduling tools
Trading data analysis

Salary and Benefits

Salary between £85,000 and £100,000 with equity options.
Hybrid working model requiring at least 2 days per week in the London office in Soho, plus customer-facing travel.
35 days of annual leave comprising 25 standard days and 10 flexible public holidays.
Additional holiday day for each year completed at the company.
Pension contributions matched up to 5%.
Comprehensive health coverage and enhanced parental leave and pay.
Salary sacrifice childcare scheme and annual all-expenses-paid team retreats.
Professional development budget, unlimited free books, and a MacBook with a home office equipment budget.

About the Company

Sona builds artificial intelligence software designed to solve operational challenges in frontline businesses, such as shift-level labor costs and changing regional compliance. The company has secured over $100M in funding from investors including N47, Felicis, Gradient, and Northzone. Sona operates with over 100 enterprise clients across the US and UK, maintaining offices in London, New York, Austin, and Lisbon.

How to Apply

Visit the official company careers page to submit an application for this position.

Skills and tech stack

AI toolsForecasting toolsScheduling tools

Questions candidates ask

What is the location and work arrangement for the Labour AI Specialist?

The role is based in London with a hybrid working schedule requiring at least two days a week in the Soho office, along with customer-facing travel.

What compensation and equity are included?

The salary ranges from £85,000 to £100,000 alongside share options.

What kind of background is required for this position?

Candidates need an operational background in hospitality, retail, or a similar hourly-workforce business, with the ability to analyze data, use technology, and present effectively to executives.

How many days of paid leave does the position offer?

The role provides 35 days of annual leave total, which includes 25 standard days and 10 flexible public holiday days, plus an extra day of leave for each year of service.

What tools will I use in this role?

You will use forecasting, rules, and scheduling tools, alongside AI utilities integrated into your daily workflow.

Ready to apply?

The application is on the official Sona careers page.

Apply on company site