Sona builds an AI workforce management platform designed to help large frontline organisations improve efficiency, reduce labor costs, and raise service quality across multiple locations. The company serves enterprise clients in sectors such as hospitality, retail, and social care, including brands like Popeyes, Paul Bakery, and Salutem Healthcare. Sona's platform integrates forecasting, demand planning, automated scheduling, time and attendance tracking, HR management, and payroll compliance into a single system. At the core of the product is Raffy, an AI assistant that provides explanations and recommendations to help managers make operational decisions. Sona incorporates AI to process operational data and automate management tasks rather than relying purely on legacy software.
About Sona
Sona builds an AI workforce management platform designed to help large frontline organisations improve efficiency, reduce labor costs, and raise service quality across multiple locations. The company serves enterprise clients in sectors such as hospitality, retail, and social care, including brands like Popeyes, Paul Bakery, and Salutem Healthcare. Sona's platform integrates forecasting, demand planning, automated scheduling, time and attendance tracking, HR management, and payroll compliance into a single system. At the core of the product is Raffy, an AI assistant that provides explanations and recommendations to help managers make operational decisions. Sona incorporates AI to process operational data and automate management tasks rather than relying purely on legacy software.
The open roles indicate that Sona is building specialized teams to support its artificial intelligence and labor optimization products. The open positions include technical and customer-facing roles such as the Labour AI Specialist. This specific role is located in London and involves working directly on site with customer teams to configure Sona's forecasting, rules, and scheduling tooling based on real trading data and operational realities.