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IT Support Engineer

WelocalizeGurgaon, IndiaTechnology
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Salary
Not listed
Job type
Full-time
Posted
18 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The IT Support Engineer role at Enterprise AI Training Data & Human in Gurgaon, India is a full-time technology position requiring three or more years of corporate IT support experience. This opportunity suits an independent and methodical professional who excels at delivering dependable technical assistance across a global enterprise environment.

Key Responsibilities

Provide professional L1 and L2 technical support to a global user base through Zendesk, ensuring high customer satisfaction and clear communication.
Triage, prioritize, and resolve support tickets within established SLAs while handling timely escalations.
Manage the complete endpoint lifecycle for Windows and macOS devices, including provisioning via AutoPilot, Intune, Endpoint Manager, Jamf, and Mosyle, alongside asset tracking in Workday.
Administer Microsoft 365, Entra ID (Azure AD), Exchange Online, Teams, SharePoint, and OneDrive, while managing user access provisioning, multi-factor authentication, and least-privilege practices.
Troubleshoot foundational networking concepts such as DHCP, DNS, VPN, NAT, and Wi-Fi, and coordinate with network specialists or internet service providers when necessary.
Adhere to information security and privacy frameworks like ISO 27001 and GDPR, handle phishing triage, and contribute to security incident responses.
Document and maintain internal guides and user-facing knowledge base articles.
Adopt emerging automation capabilities and artificial intelligence features within Zendesk to optimize support workflows.

Requirements

Bachelor of Science degree in Computer Science, Information Systems, or equivalent practical background.
Minimum of three years of hands-on corporate IT support experience.
Strong practical background administering Windows and macOS operating systems.
Proven administrative experience with Microsoft 365, Entra ID, Microsoft Intune, Endpoint Manager, and automated device provisioning methods like AutoPilot.
Familiarity with mobile device management tools including Intune, Jamf, or Mosyle.
Scripting and automation capabilities utilizing PowerShell.
Solid understanding of networking fundamentals and diagnostic troubleshooting.
Fluent English language proficiency.
Ability to work on a hybrid schedule operating three days a week from the Gurugram office and two days from the Noida office.

Nice to Have

Experience with Power Apps or Logic Apps.
Familiarity with additional cloud platforms and SaaS environments such as Okta, Citrix ShareFile, and Zendesk.
Professional credentials such as Microsoft MD-102 or SC-900, Jamf 200 or 300, CompTIA A+, Network+, or Security+, ITIL Foundation, or Apple ACSP.

Skills and Tools

Operating Systems: Windows, macOS
Cloud and Identity: Microsoft 365, Entra ID (Azure AD), Exchange Online, Okta, Citrix ShareFile
Device Management: Microsoft Intune, AutoPilot, Endpoint Manager, Jamf, Mosyle, Workday
Support and Collaboration: Zendesk, Microsoft Teams, SharePoint, OneDrive
Networking and Automation: DHCP, DNS, VPN, NAT, Wi-Fi, PowerShell, NLP, Azure

About the Company

Enterprise AI Training Data & Human operates as a recognized innovator in multilingual artificial intelligence, content, and technological solutions. The organization maintains a vast global infrastructure supporting numerous clients across hundreds of languages with advanced natural language processing and rigorous compliance standards.

How to Apply

Interested candidates should visit the official company careers page to submit their application for the IT Support Engineer position.

Skills and tech stack

AzureNLP

Questions candidates ask

What is the work location for this position?

The role requires working on a hybrid schedule, with three days a week based in the Gurugram office and two days a week in the Noida office.

How many years of experience are required?

Candidates must have three or more years of hands-on IT support experience within a corporate environment.

What technical systems and tools will I need to manage?

You will manage Windows and macOS endpoints, Microsoft 365, Entra ID, Microsoft Intune, Jamf, Mosyle, Zendesk, and basic networking configurations.

Are certifications required to apply?

Relevant certifications are not strictly mandatory, but credentials such as Microsoft certifications, Jamf, CompTIA, ITIL, or Apple ACSP are considered an advantage.

What language proficiency is expected?

Fluent English communication skills are required for this role.

Ready to apply?

The application is on the official Welocalize careers page.

Apply on company site