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IT Support Analyst

HandshakeSan Francisco, CAEngineering
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Salary
$80K - $100K USD
Job type
Full-time
Posted
3 Aug 2026
Status
Open · checked 9d ago

About this role

Handshake is seeking a full-time IT Support Analyst based in San Francisco, California to deliver an exceptional technology experience for employees. This position is ideal for an organized professional with strong problem-solving skills who wants to support a growing distributed workforce.

Role Overview

The IT Support Analyst will handle technical issue resolution, core IT system administration, and internal process improvements as the company scales. Responsibilities include managing tickets from resolution to escalation, supporting hybrid and remote workers across time zones, and automating repetitive work in a fast-paced environment.

Key Responsibilities

Provide Tier 1 and Tier 2 technical support covering hardware, SaaS applications, collaboration tools, and identity systems.
Manage employee onboarding and offboarding workflows, plus user lifecycle management.
Administer endpoint management platforms, software provisioning, license assignments, and asset tracking.
Support identity and access management using tools like Google Workspace and Okta.
Partner with the Security team to maintain device compliance and assist with incident response.
Create and maintain internal documentation, knowledge base articles, and operational improvements.
Collaborate alongside People Ops, Finance, Security, and Engineering to deploy new hardware and software tools.

Requirements

Possess 2 to 4 years of IT support experience within a fast-paced, startup, or SaaS environment.
Demonstrated hands-on experience supporting macOS, with Windows experience considered a plus.
Practical background using Google Workspace, Slack, identity providers like Okta, and endpoint management tools such as Jamf, Kandji, Intune, or JumpCloud.
Familiarity with ITSM platforms including Jira Service Management, ServiceNow, or Zendesk.
Strong troubleshooting capabilities spanning hardware, basic networking, identity, and SaaS applications.

Nice to Have

Familiarity with scripting or automation languages such as Python, Bash, or PowerShell.

Skills and Tools

macOS and Windows operating systems
Google Workspace and Slack
Identity providers like Okta
Endpoint management platforms including Jamf, Kandji, JumpCloud, or Intune
ITSM ticketing platforms like Jira Service Management, ServiceNow, or Zendesk
Scripting knowledge including Python

Salary and Benefits

Annual salary range between $80,000 and $100,000 in USD.
Equity ownership in a fast-growing company.
Competitive financial wellness packages including a 401(k) match and financial coaching.
Comprehensive medical, dental, and vision insurance alongside mental health support and a $500 wellness stipend.
Family support features including paid parental leave, fertility benefits, and parental coaching.
Learning stipend of $2,000 for ongoing professional development.
Perks for San Francisco office staff including free lunch, gym access, and commuting support alongside internet stipends.
Generous time off featuring flexible PTO, 15 holidays, and 2 flex days, plus team outings and referral bonuses.

About the Company

Handshake powers 25 million job seekers, over 1 million employers, and 1,600 educational institutions with the mission of ensuring everyone deserves a path to a great career. The organization works directly with frontier AI lab researchers to publish benchmarks, create evaluations, and advance the AI economy.

How to Apply

Interested candidates should visit the official Handshake careers page to submit an application for the IT Support Analyst role.

Skills and tech stack

Python

Questions candidates ask

What is the salary range for the IT Support Analyst role?

The annual salary for this position ranges from $80,000 to $100,000 USD.

Where is the IT Support Analyst position located?

The job is located in San Francisco, CA, supporting a distributed workforce.

What experience is required for this job?

Candidates need 2 to 4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment.

What technical tools will I use in this role?

You will work with macOS, Google Workspace, Slack, identity providers like Okta, endpoint management tools like Jamf or Kandji, and ITSM platforms.

What benefits does Handshake offer full-time US employees?

Benefits include company equity, a 401(k) match, medical, dental, and vision coverage, a $500 wellness stipend, a $2,000 learning stipend, paid parental leave, and flexible PTO.

Ready to apply?

The application is on the official Handshake careers page.

Apply on company site