Global Workplace Services Manager, Events & Experiences
About this role
Directing and managing the end-to-end planning and delivery for high-visibility workplace events forms the core of daily operations, including weekly happy hours, monthly activations, business meetings, executive dinners, and product launch celebrations. Operating within the Real Estate and Workplace Services team, this professional shapes the global strategy, design, and execution of workplace experiences that transform offices into vibrant community hubs. The individual builds scalable processes for on-site meetings, off-site experiences, and executive gatherings while cultivating key relationships with third-party partners and collaborating with internal stakeholders.
Leadership involves guiding workplace specialists and outsourced teams, managing a multi-million-dollar global experience budget, and establishing key metrics like participation rates and cost-per-attendee to measure impact. Candidates who thrive in this environment bring a startup mindset, technical fluency with event management platforms, and a strong background in driving large-scale corporate events within fast-growing technology settings.
What you will do
- Define and execute a multi-region workplace experience strategy that drives office attendance, fosters company culture, and strengthens employee community.
- Direct the end-to-end planning and delivery for high-visibility workplace events, including weekly happy hours, monthly activations, business meetings and trainings, executive dinners, and product launch celebrations.
- Command on-site physical events as the primary point of escalation to supervise real-time staffing logistics and conduct troubleshooting to safeguard attendee safety and experience.
- Partner closely with internal stakeholders across communications, human resources, marketing, IT, security, and food service teams to ensure seamless event delivery.
- Develop standardized global playbooks, service-level agreements, and operational guidelines for local workplace teams to execute events consistently across regions.
- Manage global contracts and relationships with event production vendors, catering teams, and local event suppliers.
- Manage a multi-million-dollar global experience budget and establish key metrics to measure event impact and inform future programming.
- Mentor and coach workplace specialists and outsourced team members to support professional growth and deliver high-quality experiences.
What you need
- Bring 8 to 12+ years of experience leading workplace experience, experiential events, or hospitality programs within a fast-growing global tech company.
- Demonstrate a strong background in planning and driving large-scale, high-budget corporate events and multi-city experiential events on a global scale.
- Possess deep experience in event production, encompassing technical and audiovisual integration, spatial planning, and high-touch VIP service.
- Exhibit proven organizational skills to independently manage complex logistical operations and concurrent execution timelines across multiple work streams.
- Show experience working with a mix of outsourced partner teams, vendors, and full-time employees, including procurement and contract management.
- Maintain familiarity with Google Suite and general technical competency utilizing event management platforms and collaborative tools.
Nice to have
- Experience with Freshservice
- Experience with Asana
- Experience with Epoch programs
Skills and tech stack
Questions candidates ask
What is the work location and travel policy for this role?
This is a full-time, in-office position based in San Francisco, California. Travel to critical hub locations is required to support the business and build the program.
What is the compensation range for this position?
The pay range for Zone 1 is $144,500 to $198,650 USD. Actual compensation packages are based on several factors including job-related skills, depth of experience, relevant certifications and training, and specific work location.
What tools and software will I be expected to use?
The role utilizes event management platforms, Google Suite, and cross-functional collaborative tools such as Cvent, Asana, Slack, Zoom, Epoch, and mobile event applications, alongside Freshservice.
Who does this position report to?
The position reports directly to the AMER Workplace services leader with dotted lines to the Workplace leader over EMEA and APJ.